Joining King’s Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana!

Reporting to the President of the IFG Restaurant Group, the Director of Commissary Operations will serve as the leader of our 10,000 square-foot Commissary, which produces baked goods for the IFG Restaurant Group locations in California and Georgia as well as our eCommerce and Innovation groups. This position will be responsible for growing and optimizing operations while delivering irresistible products in an efficient and timely manner. In addition, you will play a key role in advising and developing the operational strategy for future sales channels that are supported by the Commissary. Leading 30-40 team members, your direct reports will include the Commissary’s Production Manager, QA Manager with dotted-line relationships to the Harborgate plant’s Sanitation, Maintenance, Warehousing & Logistics, Innovation and Food Science teams.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Develop and execute the Commissary’s operational strategy
• Build and lead a high-performing team fostering a culture of excellence, transparency, continuous improvement with data-driven decision making.
• Drive operational change and growth
• Prioritize new product innovation / commercialization without sacrificing service levels to restaurants
• Drive employee and food safety, including the development, training, and maintenance of safety plans in accordance with FSMA, FDA and SQF requirements.
• Develop processes, procedures, and systems (e.g., ordering, fulfillment, purchasing, inventory management, production scheduling and execution, quality, and food safety, etc.)
• Define and execute on the Commissary’s technology roadmap to achieve long-term goals of efficiency, transparency, quality, and data integrity
• Establish and maintain robust forecasting models, processes, and tools to optimize inventory and production volumes, considering the dynamic needs of the business (e.g., holidays, weekends, new product launches, etc.)
• Manage the Commissary budget and P&L with a focus on minimizing costs and increasing the profitability of internal customers, without sacrificing quality and service levels
• Develop creative solutions to space, labor, and equipment challenges, identifying and addressing issues before they happen
• Assist with the development of operational plans for future sales channels supported by the Commissary (e.g., new restaurants)

• Partner collaboratively with shared service teams within the plant (e.g., Sanitation, Maintenance, Warehousing & Logistics, Innovation, Food Science), building trusted relationships to seamlessly execute and meet shared goals

BASIC QUALIFICATION (EDUCATION AND/OR EXPERIENCE)

• 5-7+ years of progressive leadership experience
• 3+ years in a food production or manufacturing role
• Bachelor’s degree in business, engineering, manufacturing or related field, or equivalent experience
• Project Management experience a plus

REQUIRED QUALIFICATIONS (JOB SKILLS, ABILITIES, KNOWLEDGE)

• Proven experience owning a budget and P&L with ability to analyze financial performance (e.g., profit, cost, inventory, waste, etc.) and identify key trends and drivers
• Proven ability to build a high-functioning team of both salaried and hourly employees.
• Strategic, curious, and creative thinker with a proactive problem-solving approach
• Highly organized and detail-oriented, while still being flexible and agile
• Proven ability to manage and complete large scale projects.
• Excellent interpersonal skills with personal integrity and collaborative working style
• Ability to effectively manage vendor and customer relationships
• Experience implementing and leveraging technology solutions to drive efficiencies
• Proficient in all Microsoft Office applications (particularly Excel)
• Willingness and ability to embrace King’s Hawaiian’s Aloha values
• Ability to demonstrate curiosity, collaboration, critical-thinking and emotional intelligence

ADDITOINAL QUALIFICATIONS (PERFERRED NOT REQUIRED)

• Commissary Production experience a plus
• Bakery experience and understanding of the baking process a plus
• Experience with “Hawaiian Cuisine”
• Ability to read, write, and speak conversational Spanish
• Food Science, Food Safety, and QA experience
• Lean Six Sigma certified
• Experience using FlexiBake, SAP or other food manufacturing software

Compensation: $107,400- $161,100 annually

King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.