Service Delivery Ops Specialist

Posted:
4/15/2025, 6:55:10 PM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics ⋅ Sales & Account Management

Workplace Type:
Hybrid

Skill required: Sales Support - Sales Enablement
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:8 to 10 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine. Supporting the sales for License , training , pricing , budgeting and negotiation - Backend support Equip sales teams with the right content, training, and data to drive sales activity."
What are we looking for? """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment. - Strong understanding of sales principles and methodologies - Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology. - Result oriented leader managing teams of 20+ HC working in remote and hybrid environment. - Proven experience in partner enablement, sales training, or related field - Strong understanding of sales methodologies and best practices - Excellent communication, presentation, and facilitation skills - Ability to build strong relationships and manage partner expectations - Project management skills to develop and execute training plans - Proficiency in learning management systems (LMS) and training delivery tools - Experience working cross-functionally with sales, marketing, and product teams - Bachelor s degree in business, marketing, or a related field "" ""- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment. - Strong understanding of sales principles and methodologies - Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology. - Result oriented leader managing teams of 20+ HC working in remote and hybrid environment. - Proven experience in partner enablement, sales training, or related field - Strong understanding of sales methodologies and best practices - Excellent communication, presentation, and facilitation skills - Ability to build strong relationships and manage partner expectations - Project management skills to develop and execute training plans - Proficiency in learning management systems (LMS) and training delivery tools - Experience working cross-functionally with sales, marketing, and product teams - Bachelor s degree in business, marketing, or a related field "" "
Roles and Responsibilities: """A Partner Enablement Team Lead is responsible for developing and executing a comprehensive strategy to equip and empower external partners with the knowledge, skills, and tools necessary to effectively sell and implement a company s products or services, ensuring successful partner relationships and driving overall business growth by overseeing the partner enablement team and collaborating closely with cross-functional departments. Key Responsibilities: Strategy Development: Assess partner needs and identify training gaps to design a strategic partner enablement plan aligned with company goals. Develop comprehensive partner training curriculum, including product knowledge, sales processes, and best practices. Create a robust partner onboarding process to quickly familiarize new partners with the company and its offerings. Training Delivery: Lead the development and delivery of engaging partner training programs, including online modules, in-person workshops, and webinars. Manage the creation of training materials, such as presentations, manuals, and eLearning content. Facilitate training sessions for partners at various levels, from sales representatives to technical support teams. Performance Measurement and Coaching: Track partner performance metrics to identify areas for improvement and adjust training programs accordingly. Provide ongoing coaching and support to partners to enhance their selling capabilities and address challenges. Conduct regular partner reviews to assess their understanding and application of product knowledge. Partner Relationship Management: Build strong relationships with key partner stakeholders to understand their needs and concerns. Collaborate with cross-functional teams (sales, marketing, product) to ensure alignment and seamless partner experience. Proactively identify and address partner issues to maintain positive relationships. Team Leadership: Lead and manage a team of partner enablement specialists, assigning tasks and providing guidance. Foster a culture of continuous improvement within the partner enablement team. Develop and implement performance metrics for the partner enablement team. "" "

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

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