Did you know that as the largest retailer on Earth, 90% of the US population is located less than nine miles from a Walmart store? At Walmart Global Tech, we're redefining the future of retail! The Walmart Global Tech team is building enterprise-grade technology platforms that are transforming the way people shop. We’re also externalizing our applications so other companies can leverage those same innovative technologies. 
 
This role requires a mix of technical aptitude, significant API and developer-facing documentation experience, communication skills, deep knowledge of grammar and punctuation, as well as strong project management skills. This is a hybrid role, in our Sunnyvale office, supporting a global team. 
 
Responsibilities...

• Gather information, interview subject matter experts (SMEs), and conduct research. 

• Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.  

• Work with product stakeholders to identify API audience information, requirements, and documentation deliverables. 

• Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans. 

• Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes. 

• Participate in the team’s efforts to establish API documentation style and process guidelines. 

• Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation. 

• Make recommendations to help the team choose the best API documentation writing and publishing tools.  

• Contribute to the ongoing evolution of API documentation, strategy, design, and implementation. 

• Provide peer reviews and coaching for team members. 

• Track and report project schedules and assignments while working toward set deadlines. 

Education and Experience Qualifications...
 

• BA/BS in Computer Science, Software Engineering, or a relevant area  

• 15+ years of experience in technical product documentation
 

• 10+ years of experience in developer-facing API documentation  

• 5+ years of developer experience 

• Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS 

• Knowledge of API technical concepts, webhooks, authentication, and authorization 

• Proficiency in extracting SME knowledge and communicating it in a meaningful way 

• A passion for understanding the end-user’s needs 

• Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment 

• Knowledge of technical writing standards and the ability to adhere to a style guide 

• A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization 

• Excellent writing skills and the ability to make complex topics easy and engaging 

Nice to have... 

• Experience with JIRA, Confluence, and ReadMe 

• Portfolio of API documentation created in previous roles 

• Experience with API documentation for marketplace platforms