Impact

As the Product Design Manager of the Marketplace Experience team at Shipt, you will be an organized leader who challenges convention, drives quality, and leads a dynamic team of designers. You will work closely with product development leadership and cross-functional partners to deliver innovative and user-centered design solutions that align with Shipt’s business objectives. Your role will involve strategic thinking, process development, design judgment, and mentoring your team to achieve both personal and professional growth.

• Contribute directly to Shipt’s Marketplace product strategy and definition of the future of our service

• Visualize and articulate a clear design strategy to cross-functional partners that elevates our experience among competitors

• Lead and oversee the user experience of product initiatives from conception to launch in partnership with Product Managers, Engineers, Data Scientists, and UX Researchers

• Move beyond execution to strategic thinking by connecting the dots across projects, identifying new opportunities, and championing innovative solutions that go beyond the obvious, mentoring your team in strategic thinking and understanding broader implications

• Create clarity and focus in complex and ambiguous problem spaces

• Clarify success metrics and tie design efforts to business value, coaching your team to align their work with broader business objectives

• Build strong, trusting relationships with cross-functional partners by understanding their goals and job expectations, proactively seeking clarity where needed

• Partner with Product and Engineering leads to improve team processes and execution and coach individual teams through setting roadmap and strategy

• Demonstrate an unrelenting desire to produce high-quality products for users, filling in gaps where necessary, advocating for the team, and working to improve processes that hinder product success

• Build a culture that elevates the team, in terms of both performance and morale

Qualifications

• 8+ years of experience of in user experience design, with 3+ years in team building and people management

• Experience with B2C mobile applications, preferably in an e-commerce environment

• Ability to influence teams through excellent communication and storytelling skills

• Exceptional skills as a designer and strong ability to teach others

• A portfolio that exemplifies 1:1 your product design and product strategy acumen and its impact on customer experience

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more.  Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.  Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay range:

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City: 

$121,487-$242,974

All other locations:

$101,239-$202,478

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.