Hi! I’m Val Bartlett, VP of Sales at TLDR.

If you’re reading this, you probably know what it takes to drive client retention and build partnerships that last. I’m hiring an Account Manager to join our growing team and own post-sale relationships across some of the biggest names in tech and media. You’ll work closely with me, our Account Management team, and cross-functional partners to deliver best-in-class campaigns that perform and grow.

Who We Are

TLDR is the largest network of tech newsletters in the world, with over 7M subscribers across topics like startups, software engineering, AI, cybersecurity, product, and more.

Our mission is to build the paper of record for technical fields - the trusted source people in tech rely on to understand what matters and why. With 40%+ open rates and a highly engaged audience, brands and agencies are calling newsletters the “challenger channel” and TLDR is leading the charge.

About the Role

We’re looking for a strategic, revenue-minded Account Manager who can own post-sale client relationships across a book of 70+ active accounts. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth. This role is a mix of relationship management, strategic consulting, and data-driven performance analysis.

In this role, you will:

• Own post-sale client relationships, ensuring satisfaction, retention, and growth.

• Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.

• Proactively identify renewal and upsell opportunities across your account base.

• Analyze campaign performance, communicate insights, and deliver actionable recommendations.

• Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.

• Maintain accurate forecasting, pipeline, and account health data in HubSpot.

• Prioritize your book of business by potential, ensuring the right level of service across accounts.

• Surface process improvements and client insights to help shape TLDR’s product and sales strategy.

What Success Looks Like

• 90%+ renewal rate across managed accounts.

• 120%+ net revenue retention (NRR) within 12 months.

• Consistent 10–20% quarterly upsell growth.

• 98%+ on-time, error-free campaign delivery.

• Clear, trusted forecasting and account reporting cadence.

• Strong collaboration with AEs and Ad Ops on key accounts.

About You

• 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters.

• Proven track record of owning renewals, upsells, and revenue targets.

• Strong understanding of campaign metrics, reporting, and optimization.

• Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting.

• Exceptional communication and relationship management skills.

• Comfortable managing a large, diverse book of business.

• Collaborative, organized, and confident working autonomously.

What Makes an A+ Candidate

• You’ve managed advertising or sponsorship campaigns end-to-end.

• You balance empathy with commercial instincts — both client-first and performance-driven.

• You thrive in high-growth, fast-moving environments with evolving processes.

• You think like a partner, not a vendor — and can speak the language of tech and media.

• You’re naturally curious, proactive, and driven to make things better.

You’re Not a Fit If You…

• Haven’t worked in the media, advertising, or sponsorship space.

• Need highly prescriptive direction or prefer narrowly defined responsibilities.

• Don’t enjoy operating in ambiguity or startup environments.

• Lack familiarity with the tech/startup ecosystem.

Why You'll Love It

• Competitive base salary plus additional performance-based compensation

• 100% Remote Company that shares a common goal

• Annual team offsite. In 2024 we went to Colorado. Tell us where we should go next!

• Unlimited PTO - most team members will enjoy 2-3 weeks off per year + holidays

• 401(k) plan

• Comprehensive medical, dental and vision benefits with 100% paid option

• Paid parental leave

• Hardware stipend - we're on Macbook Pro M3s, get a new monitor, headset, chair on us

• Learning & Development stipend - we are a curious group that believes in learning

• Contemporary tech stack and tools

• Autonomy and agency to contribute to the growth of one of the largest newsletters in the world.

📥 If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply. Please let us know if you need any accommodation during any part of the interview process.