Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

Customer service – Monitor areas of responsibility to assist in providing a high level of customer service necessary to achieve targeted goals. Lead, support internal customers to achieve individual, team departmental and company goals.

Process Management – Direct the acquisition, development, and planned use of cemetery property to conserve resources. Oversee construction projects throughout the cemetery. Plan and design improvements to cemetery property in accordance with Company policies and government regulations. Understand the process required to obtain entitlements and permits and take action to procure them in a timely manner. Proactively identify cost savings and revenue enhancement opportunities. Evaluate specifications for plan procedures, start and completion dates, and staffing requirements for each phase of construction projects. Hire, direct and motivate supervisory personnel, subcontractors and staff engaged in planning and executing projects. Inspect property under construction on a regular basis to ensure the work conforms to specifications, budget and schedule. Recommend and implement changes to guarantee customer satisfaction and change processes and/or policies to improve productivity.

Budget – Monitor expenses and capital expenditures for assigned cost centers & capital projects within approved guidelines and provide detailed information for analysis as necessary. Establish safeguards against fraud, waste, and inefficiency.

Policies & procedures – Ensure that written policies and procedures are current for all key business processes, and that staff is well informed and trained in them; ensure that any new policies and procedures comply with the SCI Health & Safety manual. Adhere to safety rules and regulations, and report unsafe practices to Safety Coordinator.

Goods and services – Ensure that the goods and services the department provides are aligned with customer needs and support the Company’s strategic initiatives.

• Provide leadership to all departments in the areas of responsibility by setting the example, providing encouragement and support, and ensuring that the staff is trained at regular intervals.
• Ensure that open two-way communication occurs daily with all the staff; schedule monthly staff meetings with written agendas and action items; maintain written records of the meetings.

• Champion the Company’s strategic goals by understanding them, articulating them, and partnering with Operations Management to achieve those goals.
• Consistently model Company values of respect, integrity, service excellence and enduring relationships.
• Align department goals and activities with the Company goals.
• Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability.
• Actively participate in and promote Town Hall meetings for improved employee communications.
• Consistently demonstrate a high level of critical thinking when providing solutions to business issues.
• Maintain a positive working relationship with co-workers.
• Promote a safe work environment for all employees.
• Establish and maintain clear written job expectations, procedures, and quality service guidelines for At-Need Administration as necessary.
• Provide constructive feedback and positive recognition when appropriate.
• Take appropriate accountability measures when required.
• Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones.

• Ensure that all Office activities are conducted in accordance with the rules and regulations of the Company and with state and federal regulatory agencies so that no fines or citations are issued for noncompliance.
• Ensure that regular Health & Safety Meetings are held and documented, and that all staff are fully trained in every health & safety regulation.

• Provide regular training, cross-training, skill enhancement, and educational opportunities for all staff; ensure that all these efforts are documented and that records are placed in the Offices’ training files and in the Employee Personnel File in Human Resources.
• Ensure that departments’ human resource development plans are aligned with the Company business strategy.
• Work with staff to set periodic attainable goals in each area of their responsibilities; regularly monitor progress to stay on track; and ensure that goals are aligned with Company strategy.

• Work with the Senior Vice President of Operations to set professional development goals and schedules.
• Ensure that seminars, classes, and other professional development opportunities are aligned with Company strategy; and that they contribute to job satisfaction and personal growth.
• Participate in community organizations and events that promote Rose Hills and that are aligned with the Company community relations plan.

Key Competencies

As Mid-Level Management, incumbent is expected to meet or exceed the Key Competency requirements of Active Learning, Aligning Performance for Success, Driving Execution, and Technology Savvy, Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education

Five years or more of supervisory or management experience required

Ten years’ experience in the design, development, and operation of cemeteries

B.S. degree in Landscape Architecture, Engineering, or equivalent Business Administration courses a plus