Across Levels – Comms & Media – Telecom OSS Transformation Consulting 

Join our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries. 

Practice: Comms & Media, Industry Consulting, S&C Global Network (GN) 

Areas of Work: Telecom Service Assurance/Service Fulfilment/Telecom Network Operations/Network IT 

Level: Manager/ Senior Manager 

Experience: 10 years & above 

Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Kolkata, Chennai 

Explore an Exciting Career at Accenture 

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?  

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. 

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment. 

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers. 

• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing. 

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. 

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: 

• Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients. 

• Support or lead innovation transformation programs and process enablement for our clients.  

• Develop assets & point-of-view (POV) or white papers for use by the team and larger community.  

• Support or lead proposals, business development for global clients as an expert for a specific domain area in coordination with other team members. 

• Experience to engage with stakeholders independently. 

• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.  

• Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives. 

• Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams. 

Must-Have 

• Good experience of leading go-to-market initiatives, generating opportunities through market prospecting and compelling sales presentations 

• Proven experience in business analysis leveraging requirement gathering techniques to conduct in-depth assessments of OSS applications/capabilities (i.e. Inventory management, Performance Management, Service Activation, Service Assurance etc.), data, and processes to identify gaps and propose effective solutions utilizing industry best practices 

• Ability to ensure & plan delivery timelines by identifying essential capabilities & resources as per business requirements 

• Experience to design and document business processes and functional requirements for OSS feature enhancements/modernization, ensuring alignment with business goals and objectives 

• Well versed with Agile methodologies with experience on Confluence and Jira etc. 

• Experience of delivering consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, Identification of AI/OPS/service assurance use cases, NOC/SOC processes etc. 

• Good understanding on Network Operation Analytics - AI based Service Assurance use cases to drive business/operations benefits 

• Good understanding of OSS tools ecosystem like: ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue planet, Cramer, etc. 

Good to have.  

• Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver 

• Working knowledge of Automation across RPA/Artificial Intelligence/Machine Learning/GenAI, etc. is a plus 

• Ability to document and visualize As-Is and To-Be processes on tools like Visio, Draw.io etc. 

Your experience counts! 

• MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience 

• Certifications related to Forum- eTOM, ITIL, CBAP or similar is mandatory 

• Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles 

• Proficiency in data analysis and visualization tools to extract insights from network data 

• Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges 

• Strong analytical, problem-solving skills and good communication skills 

• Should have Cross-cultural competence with an ability to thrive in a dynamic environment 

• Excellent presentation making and excel skills  

About Accenture: 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com 

What’s in it for you? 

• An opportunity to work on transformative projects with key G2000 clients.  

• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. 

• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.  

• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities. 

• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. 

About Accenture Strategy & Consulting: 

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network  

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