Manager I, Customer Support

Posted:
10/28/2024, 1:55:10 AM

Location(s):
Wrocław, Lower Silesian Voivodeship, Poland ⋅ Lower Silesian Voivodeship, Poland

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

At Promethean...

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.

Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

The Manager I, Customer Support will lead and motivate the Contact Centre team (TCSRs) to optimum performance levels to achieve agreed targets and deliver excellent customer service. Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership and setting of objectives.
Base Range: PLN 100,600 - PLN 130,100

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:
MultiSport Card
Private Medical Insurance with Dental/Vision Coverage
Parental Leave Program with Child Care Subsidy
In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:
· Birthday day off
· Multicultural day off
· Two Volunteering Days
Well-Being Programs (For example, company-wide health challenges)
Reward and Recognition Program
Fruity Tuesdays
And more!

Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.

For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP

Please contact [email protected] if you have an accessibility request at any point during the hiring process.

#Promethean #EdTechJobs