Service Design Analyst

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Role :

The Service Design Analyst has a key role ensuring effective service readiness, compliance and operational acceptance of any new technology.

About the team

Service Design team supports and guides projects and operational teams to identify and complete the activities and deliverables required to achieve an appropriate level of IT Operational Readiness to allow the smooth transition of IT services into operational use and support.

What you will be doing

• Manage Service Design activities for one or more projects.
• Ensure that requirements are communicated to all impacted support teams and proactively communicate risks to the production support managers.
• Ensure that the production support organisation can fulfil and meet the business expectations (defined in SLA’s / OLA’s).
• Manage and arrange required workshops, training sessions etc. to ensure effective service readiness, knowledge transfer and support staffing capacity.
• Participate in Internal/External audit and provide any required evidence. Ensure capacity and availability of services is being adequately monitored and managed.
• Build Operational readiness, such as Support Model, RACI, Communication channels.  Manage transition of new/existing products into live stage.

What you bring:

• 3 to 6 Years of Experience in Service Design Analyst with compliance experience
• Ability to prioritise effectively to be productive in an agile and highly dynamic environment in which priorities and goals may change rapidly.
• Excellent communication skills including interpreting business requirements; able to communicate the same message clearly to different audience.
• Ability to provide direction, expertise and support to other team members.
• Strong ITIL Service Management background – particularly relating to Service Design and/or Service Transition.
• Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices. Experience of engaging and building successful relationships with a broad range of stakeholders.

Added bonus if you have:

• Experience of working in complex, large scale, Technology environments ideally within Financial Services.
• Experience in the use of Servicenow
• Experience or knowledge of Project Management

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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