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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Senior Technical Consultant on our Services team, you will work hands-on with our customers and partners to solve mission-critical business challenges using MuleSoft’s Anypoint Platform. You will provide onsite technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matter expert in the field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management. 

Team Description

At Salesforce, the success of our customers is at the heart of everything we do.  As a team, MuleSoft Professional Services is dedicated to drive this success and digital transformation for our customers across EMEA.  Our achievements are made possible by the diversity and growth mindset of the people in our team who strive to create the best experiences for their colleagues and our customers.

Your Impact within our Team: 

Our success is measured by increasing the adoption of our platform within our customers and the value our services brings through enabling them to meet their business outcomes. As a MuleSoft Technical Consultant, you will play a critical role in achieving our goals by providing expert technical services to guide and enable our customers to establish and operate their MuleSoft Platform and to successfully realise, manage and optimise their APIs and integration ecosystem. 

Your thought leadership and mentoring will be key for the professional growth of your colleagues and for the continuing evolution of our Practice’s capabilities.

What you will achieve in your first 3 months:

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement 

• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training 

• Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches 

• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges 

•  Begin mentorship and guidance of junior services team members in our services organization.

What you will achieve in your first 12 months:

• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational lifecycle 

• Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to contribute to internal collaboration networks and IP sharing 

• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs 

• Contribute to technical brown bag sessions and publish reusable content to the field 

•  Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Minimum qualifications

• 5 to 10 years minimum hands-on development experience implementing integration solutions 

• Proven experience on the implementation of enterprise-scale integration solutions across the Software Delivery Lifecycle.  These solutions are ideally composed from a range of technologies, patterns & architectures such as:

  • MuleSoft or similar products (e.g. Tibco, Dell Boomi, Apigee, WSO2)

  • Microservices, batch-based processing, Event Driven Architecture patterns implementation,NoSQL

  • REST and SOAP services implementation

  • One or more industry prevalent programming languages (Java or equivalent)

  • Traditional, containerised or cloud based infrastructure

• Hands-on experience of implementing DevOps principles and Software Engineering best practices, such as CI/CD, Test Driven Development and automation 

• Success in mentoring/coaching colleagues or customers to design, deliver & assure high quality software when faced with challenging requirements and a complex technology landscape  

• Willingness to travel regularly to meet customer needs as required

• Full proficiency in Spanish and English

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)

Preferred Requirements

• Achievement of “MuleSoft Certified Developer - Level 1” certification

• Experience on enterprise grade MuleSoft Anypoint Platform setup (preferably with hands-on on different deployment models)

• Awareness of API life-cycle management, from API design and integration development through to deployment, operations and governance

• Experience on conducting performance tuning of applications, MuleSoft Runtime and Anypoint Platform configurations

• Adding to your team through mentoring colleagues and contributing to internal initiatives to enhance and evolve the team’s technical capabilities

• Hands on experience in building and maintaining highly available systems on Kubernetes

• A track record of experimenting with new technologies and/or contributing to the open source community

• Experience of learning and applying a variety of full-stack technologies outside of the integration domain (e.g. for App or Web Dev) and of carrying roles across the wider SDLC (e.g. QA, Operations, SysAdmin)   

• A passion for continuous improvement where innovation & automation has introduced measurable change

• Holding external/third party qualifications and certifications relevant to this role (e.g. Salesforce, AWS, Azure, GCP)

• Strong capabilities (written & spoken) in additional languages prevalent across the EU

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