The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia requerida

Temas Regulatorios, Creación de PRCT, Its, DCs, especificaciones.
Manejo de personal
Solución de problemas
Capacitaciones
Trabajo en equipo
Reportes Ejecutivos
Manejo SAM
Atención a auditorias interna y externas
 

Conocimientos

Conocimientos Contables
Manejo de paquetería office (Tablas dinámicas, Outlook,Power Point)
Tablas dinámicas
Manejo de bases de información
Regulaciones BANXICO (Billetes Falsos)

• Objetivo del puesto

La posición es de alta responsabilidad ya que la función primordial es cumplir con las regulaciones actuales de BANCO DE MEXICO respecto del manejo de piezas presuntamente falsas en los CPAEs y Soporte a Sucursales a nivel Nacional.

• Objetivo del área

Vigilar que las regulaciones de BANXICO se cumplan en tiempo y forma evitando sanciones de parte del regulador.

• Funciones principales del Puesto

Administrar al personal de la línea de Billetes Falsos CPAEs con un enfoque al cumplimiento de controles y regulaciones vigentes.

Atención a auditorías internas y externas.

Minimizar riesgos operativos

Soporte a Sucursales a nivel Nacional respecto del manejo de PPF.

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Edificio Revolución.

Revolución 1267

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 6:00 pm con 1 horas de comida.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.