Scope:

• Core responsibilities to include Migration/Upgrade and support of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.
• The team currently comprises of 70+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc.

Our current technical environment:

• Software: Python, MuleSoft, API’s
• Database: MS SQL Server, Snowflake
• Cloud Architecture: MS Azure
• Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

• Execute the Migrations and Upgrade of Integration technical stack which include Python, MuleSoft and microservices
• Provide technical support for applications and services based on Python & Mulesoft
• Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
• Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services 
• Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
• Working with customer/application/product teams ensuring the deadlines are not breached
• Identifying areas improvement and cutting down the manual effort through automation

 
What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 2 to 4 years of experience in Software development/support (Immediate Joiner Preferred)
• Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
• Strong customer facing skills and communication skills (verbal and written)
• Strong knowledge of service management processes like incident, service request, change and problem
• Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
• Strong troubleshooting skills
• Good working knowledge on SQL (preferably Microsoft SQL server)
• Working knowledge of API’s (REST and SOAP) 
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
• Experience is using ARM for monitoring and analysis of the environments
• Experience in working on Windows and Linux Operating System
• Experience troubleshooting/Managing Runtime Servers
• Assists in Migration and Upgrade analysis in Integration layer.
• Provide the support for new implementations
• Consults with customers/associates concerning maintenance and performance of software systems.  
• Escalates issues that may have negative scheduling or financial impact.  
• Estimates specifications accurately.  
• Optimizes Blue Yonder profit margin through quality design, minimizing unprofitable rework and post-implementation support.  
• Participates in customer liaison activities to ensure project success.  
• Provides estimates to project managers of complex work and resource requirements.  
• Provides leadership to small technical teams as necessary.  
• Works with customer's MIS team to manage the technical activities of each implementation phase of assigned project.  
• Works with project team to understand and help to refine and define project technical requirements from technical specifications. 
• Diagnoses business and technical expectations on a project.  
• Works with the customer team in the design, development, testing and implementation phases of the project .

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.