ROLE DEFINITION 

Position Title: Office Patient Assistant (level 1) 

Reports to: Dialysis Clinic Manager 

PRIMARY PURPOSE OF THE ROLE 

• To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.  

• To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. 

KEY RESPONSIBILITIES 

General Administration 

• Answer the switchboard in a courteous and professional manner.  

• Liaise with patients and their families in a compassionate manner.  

• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.  

• Responsible for petty cash dispersal and reconciliation.  

• Responsible for maintaining the levels of and ordering general office supplies.  

• Responsible for bookings and maintaining patient transport. 

• Provides assistance with the quality improvement program.  

• Responsible for holiday patient enquiries and coordination of holiday patient applications if required. 

• Creates and maintains patient Newsletter. 

• Other duties and responsibilities as assigned.  

Billing Administration  

• To admit and discharge patients within a centralized billing system.  

• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.  

• To conduct eligibility checks on all new patients with their Private Health Fund.  

• Prepare invoices and credit notes in relation to revenue generation.  

• Prepare and collate all required supporting documentation required to accompany invoices.  

• Undertake banking procedures for all cheque and cash payments.  

• Prepare and maintain an accurate record management system of all patient records. 

• Prepare and maintain reconciliation records.  

Patient Service: 

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.  

• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.  

• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.  

• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. 

• Manages the ordering of all stock and consumables for the operation of the clinic.  

• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. 

• Maintains Clinical Manager database. 

• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. 

• Coordinates collection of blood samples by pathology lab, help spin blood before collection. 

• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. 

• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). 

• Engages in internal and external in-service activities to enhance / maintain skills and knowledge