Position Summary

The Samsung global services team is responsible for driving Smart TV and mobile services businesses by building intelligent, integrated, cross-platform services that delight and entertain users.
Samsung TV Plus is an industry-leading FAST (free ad-supported TV) and VOD (video-on-demand) service reaching +30 countries and millions of devices globally across TV and mobile. One of the first FAST platforms with more than 630M active devices, Samsung TV Plus now offers more than 3,000 channels globally, along with thousands of shows and movies on-demand.

Position Summary
The Samsung TV Plus team is looking for a Director of Global Program Management who will build and grow our
program and project management function. This role demands a highly skilled professional who can balance technical expertise with strategic leadership, ensuring the successful delivery of complex programs that drive technological advancements and business growth. They will carry equal parts strategy and execution, and have the opportunity to build out a scalable function that can evolve with the needs of the organization. The ideal candidate will have the strategy, best practices, tools and techniques to establish an operating model for program and project management for technology enabled products and services. They should be excited by the opportunity to tackle large-scale ambiguous problems, possess a strong point of view, be willing to continually challenge the status quo, be comfortable wearing many hats and possess a decisive, “get it done” mentality. The Director will implement standardized structure and processes for managing cross functional complex projects and programs that span product, engineering, content, marketing, sales among other global teams for seamless execution. They will set up monitoring and control mechanisms to keep track of progress against roadmap commitments for the organization. They will establish and operate communication mechanisms and forums to update leadership and stakeholders on project progress, provide oversight for teams, and remove obstacles.

Role and Responsibilities

Responsibilities

• Develop the PMO function to support the Samsung TVP global org, establish and apply program management best practices and standards across teams, unifying operations and driving consistency.

• Work closely with stakeholders and design frameworks and templates for program & project management including project planning, monitoring, status reporting, etc.

• Manage multiple projects concurrently, identifying and resolving dependencies across workstreams, managing the overall schedule, and delivery

• Handle day-to-day activities necessary to keep the project moving, providing accurate project

status and updates to teams and leadership. Directly own high priority programs & projects.

• Collaborate with cross-functional teams across multiple geographies for timely and high-quality completion of key strategic projects & initiatives that span TVP platform, ecommerce, gaming, interactive etc.

• Manage highly technical programs involving software development, product launches, or infrastructure projects, requiring deep understanding of technology lifecycles.

• Drive improvements to current processes while building scalable and growth-oriented team.

• Implement advanced methodologies (e.g., Agile, Scrum, Waterfall) to optimize efficiency and scalability.

• Regularly update all stakeholders on the status and dashboards (i.e., team members, cross-

functional departments, managers, and executives). Serve as the primary point of contact for internal and external stakeholders, ensuring clear communication of program status, risks, and achievements.

Skills and Qualifications

Experience Requirements

• 15+ years program management experience managing large complex projects ideally in technology companies to lead complex software development, product launches, infrastructure projects from conception to delivery.

• 5+ years of experience managing program & project managers.

• Excellent organizational skills with the ability to balance multiple competing projects and priorities

• Proven ability to problem solve through relationship building and collaboration.

• Experience with PMO frameworks and structures. Excellent verbal and written communication skills.

• Proficiency in advanced project management tools (e.g., Jira, Trello, MS Project, Confluence) and data analysis platforms (e.g., Tableau, Power BI)

• Ability to navigate ambiguity and uncertain situations, and drive clarity for on-time delivery.

• Advanced degree (e.g., MBA, MS in Computer Science, Engineering) from a top-tier institution

• Certifications in program management (e.g., PMP, Agile Certified Practitioner) are highly desirable.

expected to be between $200,000 ~ $220,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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