LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Introduction:

LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.

 

Overview: 

We are looking for an HR Generalist to join our team. You will be a key partner working in a fast-paced environment across various business units, with the goal of enhancing and simplifying how our teams engage with HR support and policy compliance. This role offers a real opportunity for significant development and direct exposure to all aspects of the HR function—from talent acquisition and performance management to compensation and employee relations.

We are looking for a smart individual who wants to do more than just manage, but also shape and innovate!

In this role, you will have the opportunity to (your tasks): 

• Be the first point of contact for client groups; address and resolve requests, concerns and inquiries
• Manage and escalate employee issues that arise
• Collect and analyze HR data to provide insights to the business
• Support monthly payroll processing by tracking employee-related changes
• Facilitate the local implementation of global programmes to drive the desired culture and improve employee experience
• Participating the recruiting process in Germany
• Provide current and prospective employees with information about policies, working conditions, and employee benefits
• Support benefit application and benefit enrollment and handle associated correspondence in partnership with the global reward team
• Facilitate and communicate organizational policies, and recommended best practices to maintain compliance
• Play a key role in the onboarding and offboarding of employees

Here are some of the things you'll bring (requirements):

• Requires a Bachelor’s degree with a minimum of 2 years of human resources experience, preferably in a generalist role
• Working knowledge of German employment law, knowledge of additional EMEA jurisdictions is a plus
• The position requires a self-starter with excellent problem analysis/resolution, employee relations, and customer service skills. 
• Proven ability to effectively build and leverage professional relationships and work well within a team approach environment. 
• Excellent interpersonal, presentation, verbal and written communication skills are a must. 
• Very good command of German and English is essential, additional European languages a plus
• High level of accuracy, detail orientation and strong computer skills. 
• Possessing talent acquisition experience is a strong plus
• Works well independently, as needed, with limited supervision.

 

Please note that the successful candidate for this role must live within a commutable distance of Mannheim.

 

Benefits:

• Personal time off 33 days - Vacation (28 days) and care days (5)
• Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
• Internet and Mobile reimbursement
• Be flexible, work flexibly and from anywhere  - no defined working hours or boundaries
• Remote first company with offices in Mannheim and Berlin
• Modern equipment (MacBook Pro)
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
• Monthly connection: Join our monthly connection pizza day in the office!
• We were awarded by Great Place to Work 
• If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.

 

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.

Applicants must be authorized to work for any employer in Germany.