At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary: 

Has overall office administrative responsibility and supports the Practice Manager/and or Director in their absence.  Is responsible to manage, monitor and maintain productivity, patient satisfaction, staff stability and satisfaction. Demonstrates and promotes the organization’s philosophy of excellent customer service and high-quality care. 

Essential Duties:

• Provides leadership and direction in accordance with organizational goals and objectives.
• Ensures that all staff provides the highest customer service.
• Monitors patient scheduling.
• Facilitates positive resolution of all patient complaints and inquiries.
• Facilitates cooperation between providers, clerical and clinical functions.
• Maintains a current awareness of third-party reimbursement regulations and contractual arrangements with HMOs and PPOs.
• Serves as a resource to others.
• Complete reports and statistics as requested by the Director.
• Maintains confidentiality and HR protocol for accessing confidential information.
• Performs other duties as assigned.

Education and Experience:

• High School Diploma required
• Associate Degree preferred
• 2+ years of Customer Service experience required
• 2+ years Office Coordinator or Health Care Administrative Assistant experience preferred
• 5+ years of experience in medical billing
• Previous experience with health insurance and patient billing required

Knowledge, Skills and Abilities:

• Exceptional Customer Service skills
• Excellent phone and communication skills
• Excellent documentation and follow-up skills
• Excellent attention to detail and accuracy skills
• Excellent computer skills
• Proactive in resolving issues independently or collaboratively with colleagues
• Ability to take direction and operate independently
• Ability to work in high volume, fast paced setting
• Ability to engage patients and team members utilizing the CMH Experience Standards

  I am creating a warming, caring, and non-judgmental environment

  I am actively listening and seeking information

  I am honest, truthful, and consistent

  I am respectful, treating all individuals with dignity and empathy

  I am serving as a role model, taking both initiative and ownership when appropriate

  I am working collaboratively and demonstrating teamwork

  I am resilient and adapt to change in positive ways.

• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.

Ability to collaborate with all layers of the management/ administration team. 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!