If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

• Responsible to ensure effective internal and external support of the operations and service delivery by managing relevant support team and involvement on projects.
• Optimizing resources & implementing new task methodologies, processes, tools to continuously improve service effectiveness & efficiencies for concrete control and timely deliverable sustaining an excellent operational functionality and bank’s ultimate bottom line.
• The identification, planning and execution of new, refurbished and relocated Priority Banking centres along with the corresponding teams.
• To propose and manage projects that delivery new capabilities to provide wealth management and banking services by way of technological solutions, team structures and customer profiles.
• Review and keep relevant, the processes of products and services delivery to customers. Manage, update and put in place checks and balances to minimize and manage risk in existing processes.
• To manage and resolve customer feedbacks and complaints.

Managerial (team/group responsibilities)

• Manage and lead a team that is aligned to the business strategic priorities and work collaboratively with colleagues throughout the franchise.
• Team leadership and management of team members, including effective team performance, talent management and succession planning.

Organizational (organizational responsibilities) including  Strategic Cost Management and Financial Goals

• Partner with internal stakeholders to ensure timely delivery of RWM strategic priorities
• Demonstrate effective leadership and teamwork to ensure that the needs to external stakeholders (e.g. customers, business partners, regulators, etc.) are understood and satisfied efficiently.

Education/Qualification

• Degree holder, including a proven good track record of managing a team or implemented successful business strategies
• A postgraduate tertiary or a professional certification is a plus.

Experience/Requirements

• Minimum 10 years of working experience in the Banking/Financial industry with minimum 5 years in a managerial position, preferably in Wealth Management/Branch Banking, with extensive experience in operations, regulatory compliance, and/or IT
• Management of medium to large teams

Realise your full potential at Hong Leong Bank by applying now.