JOB DESCRIPTION

Key Responsibilities:
Contributes and assists with efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
Develops, monitors, and maintains services to identify and eliminate service disruptions.
Works effectively in team environments to solve production incidents when low levels of automation are present.
Leads complex troubleshooting and resolves critical or escalated technical issues over a significant population of affected infrastructure.
Provides logging reports for performance, troubleshooting and capacity planning.
Participates in the development of processes and documentation for new areas of work or knowledge.
Performs technology upgrades, migrates and applies patches or firmware updates to the cloud infrastructure software or hardware.
Drives platform automation and orchestration, both from a technical standpoint and a process point of view.
Supports teams with uninterrupted service as they transition from legacy ways of working to adopt new leading practices, frameworks and technologies.
Provides technical support for infrastructure service-related incidents and resolves problems.
Performs peer reviews of code / deliverables and analysis for continuous learning and continuous improvement.

Job Requirements:
Knowledge of cloud infrastructure platform (public/private/hybrid)
Advanced understanding/experience of hardware architecture, maintenance and repair
Scripting skills
Operating systems: Linux and Windows
Manage monitoring environment using monitoring
Some experience with SQL / PLSQL
Understand cloud fundamentals

Decision Authority:
Performs a range of less structured work assignments
May coordinate or lead small projects or work streams as planned
Applies experience, judgment, guidelines, policies and precedents to analyze situations and complete assignments

Skills:
Networking Infrastructure
Automation
Risk Management
Agile
Incident Resolution
Scripting

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid