Inside Team Supervisor

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an Inside Team Supervisor supporting the Inside Sales Team, you will be trusted to drive and develop Inside Sales operations at a country or cluster level to meet and exceed sales performance targets working from our location in Mechelen.

In this role, a typical day will include:

• Collaborating with internal stakeholders to drive Inside Sales operations and align with country strategy.
• Managing a higher-level customer portfolio using a consultative selling approach via voice, chat, text, and email.
• Recruiting, coaching, and motivating the ISA and DxA teams to achieve set targets.
• Designing and developing sales cadences/plays with associated reporting and analysis.
• Providing insights and feedback from stakeholder interactions, escalating risks and opportunities as needed.
• Executing business plans and driving achievement of sales targets for assigned customers over the phone and virtually by utilizing remote sales applications.

WHAT YOU’LL BRING TO ALCON:

• Education: Bachelor’s degree in a relevant field, Business/Marketing preferred.
• Experience: Proven experience in sales/team management and full prior exposure to sales techniques.
• Language: Fluent in English and Dutch. French is an asset.
• Technical Skills: Strong communication skills (voice, chat, text, and email), problem-solving, customer management, influencing, negotiating, and collaboration skills.
• Behaviors: Proven leadership skills, ability to build rapport at all levels, strong organizational skills, and a logical and analytical approach.

HOW YOU CAN THRIVE AT ALCON:

• Autonomy: Enjoy a role with a high level of autonomy and the ability to make impactful decisions.
• Challenging Work: Engage in challenging work that drives personal and professional growth.
• Team Environment: Be part of a supportive team environment that champions personal and team development.
• Benefits: Receive a competitive salary that reflects your skills, experience, and contributions to the team + extra legal benefits (Home working + 12 ADV days +

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