Senior Customer Services Representative with English and German (hybrid)

We’re looking for a talented Senior Customer Services Representative for our EMEA Supply Chain team at Aliaxis.

Our ideal candidate will be experienced professional in the area of customer services or order management and will speak fluent English and German.

Interested in working with us? Please apply directly or read below for more details.  

Company description  

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality fluid management solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people have selected to work for us in more than 40 countries.  

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:

We Dare to challenge the status quo, to innovate and to learn fast,

We Care for the environment, our customers and each other,

We Deliver by taking accountability for our decisions and actions.

Aliaxis is privately owned, with its global & EMEA headquarters in Brussels, Belgium. 

Job description 

The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies.

Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise.

Reporting to Customer Service Team Leader, the Customer Services Representative will play a key role in serving our customers inside Supply Chain organization.

The role is hybrid, employee will be required to work at least 2 days per week in the office located in Wroclaw.

Key Accountabilities & responsibilities

• Customer and stakeholder handling in English and German (90% via e-mail),
• Order management and coordination,
• Data maintenance,
• Receivables management (invoices, credit notes, disputes),
• Documentation and complaint management,
• Reporting,
• Continuous improvement.

Requirements

• 3-5 years of experience in customer service, order management or similar.
• Fluent knowledge of English and German – any additional European language will be a plus.
• Experience in using ERP systems (preferably Microsoft AX or SAP) and Microsoft Office (Word, Excel, Visio).

We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement.

Are you inspired by this role and our purpose? Join our growing team and apply today! 

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

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Note to agencies: Please kindly abstain from sending us candidates either directly to HR or to one of your contacts within the company. Thanks!