Posted:
8/5/2024, 5:00:00 PM
Location(s):
California, United States ⋅ Santa Ana, California, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Product
About the Team:
The Product Design & Research (PDR) team is internal to [First American/Sequoia] and supports the organization through user experience (UX) design and research. We employ a variety of research methodologies to capture user behaviors, needs, and pain points. Afterwards, we utilize those findings to build user-centered solutions.
About the Role:
As a UX Researcher, you will utilize a variety of research methodologies to understand our users, both internal and external to the organization. During data collection, you will bring our partners “along for the ride” to improve buy-in. You will also serve as the organization’s evangelist for the user, educator of best UX practices, and research subject matter expert.
Responsibilities:
Develop research plans based on a business problem
Collect and analyze data, while including partners to build rapport
Report findings as actionable next steps
Collaborate with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and Product
Communicate clearly across various audiences, levels, and job functions
Build consensus with partners
Practice active and empathetic listening
Takes constructive feedback well, and strives to improve professionally
Works autonomously and independently
Practices a flexible approach to problem solving
Takes accountability for their actions
Minimum Qualifications:
Bachelor’s degree in Human-Computer Interaction (HCI) or Human-Factors, or related field (e.g. Business & Market Research; Cognitive Science; Educational Technology; Informatics; Library Sciences; Social Sciences)
3+ years of experience in an applied or product research setting
Experience conducting generative (i.e., discovery) and evaluative (i.e., testing) research
Experience transforming research data into a story with actionable insights
Proficient at collaborating with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and Product
Ability to work autonomously and independently on projects, with some oversight as needed
Positive attitude, with an interest in receiving coaching for professional development
Pay Range: $93,000 - $129,000 annually
This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.
Website: https://www.firstam.com/
Headquarter Location: Santa Ana, California, United States
Employee Count: 10001+
Year Founded: 1889
IPO Status: Public
Industries: Financial Services ⋅ Insurance ⋅ Property Insurance ⋅ Real Estate ⋅ Real Estate Investment