Customer Service Specialist (German speaker)

Posted:
12/21/2025, 11:20:57 PM

Location(s):
Lesser Poland Voivodeship, Poland ⋅ Kraków, Lesser Poland Voivodeship, Poland ⋅ Brzesko, Lesser Poland Voivodeship, Poland

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

CANPACK Group is a global company and a manufacturer of modern, environmentally friendly packaging solutions. The company is headquartered in Kraków, Poland, and operates in 19 countries worldwide. CANPACK employs nearly 8,500 people and has been growing dynamically for over 35 years, becoming one of the leading players in the international packaging market.


If you enjoy working with people, feel comfortable in a dynamic environment and are not afraid of change or shifting priorities, this opportunity is for you.

Your responsibilities:

  • Cooperating with the customer’s Logistics and Purchasing departments

  • Handling customer orders in line with agreed contracts

  • Monitoring the execution of sales plans for assigned customers

  • Controlling stock levels, receivables and returnable packaging

  • Preparing reports and summaries

  • Supporting Sales Managers in developing international markets

Your profile:

  • University degree (preferred: economics, international trade or similar)

  • Very good command of English (B2/C1)

  • Very good command of German (B2/C1) – is a must

  • Good knowledge of MS Office, especially Excel

  • Strong communication skills and enjoyment of working with customers

  • Good analytical skills and well-organized approach to work

  • Ability to work independently and as part of a team

  • Experience in a similar role in an international environment is an advantage

  • SAP experience is a plus

We offer:

  • Stable employment in one of the fastest-growing companies in Poland

  • An interesting role in an international working environment

  • Friendly work culture and supportive team

  • Private medical care

  • Pension plan, insurance package and an attractive annual bonus

  • LinkedIn Learning and MyBenefit

  • Work in Brzesko or Kraków with the possibility of partial remote work (on-site onboarding and training in Brzesko required)

If you are a current CANPACK employee, please apply through your Workday account.

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.