Job Summary:

JOB DESCRIPTION

Job Title: Tournament Account Manager

Location: World Rugby Office (London)

Division: Ticketmaster Sport - Tournaments

Line Manager: Andy Williamson

Contract Terms: 12 Month Fixed Term Contract

THE TEAM

Ticketmaster Sport Tournaments division provides ticketing services to an increasing number of international sporting tournaments and events. Our services have been employed to provide ticketing solutions for prestigious tournaments such as Birmingham 2022 Commonwealth Games, Rugby League World Cup 2021, 2023 UCI Cycling World Championships and AFC Asian Cup 2023.  

Ticketmaster Sport has recently secured World Rugby as a client and will be providing ticketing services for the Women’s Rugby World Cup 2025 being held at venues across England. As part of our project delivery team for this event we are recruiting a dedicated Tournament Account Manager role.

THE JOB

As a Tournament Account Manager you will work with the Tournament Implementation Manager, utilising the ticketing system to complete all system administration tasks necessary to deliver the project successfully, within budget and to the client’s satisfaction.

Based alongside the organising committee in London you will be responsible for ensuring the system is correctly setup for each phase of the project. You will liaise with both internal and external stakeholders to ensure you have accurate information to incorporate in to the ticketing system.

WHAT YOU WILL BE DOING

• Gather information from internal and external stakeholders to be able to prepare the ticketing system for each phase of the project.
• Utilise the ticketing system to carry out a variety of tasks, including but not limited too
  • Inputting sessions and pricing details.
  • Building out venue seating plans.
  • Managing account information and ticket entitlements.
  • Processing ticket requests/orders for key stakeholders.
  • Preparing the system for ticket distribution.
  • Producing and distributing system reports.
  • Updating the ticketing site content and FAQ’s
  • Inventory management.

• Assist with seating and wayfinding audits at the host venues.
• Track and process the payments of key stakeholders.
• Liaising with internal and external stakeholders.
• Setup and manage the ticket resale process. E.G. authorising ticket postings and initiating refund payments.
• Attend and lead meetings pertaining to project tasks you are assigned, feeding back the outcomes in to the project management tools.   
• Assist with testing of new system functionality.
• Support with tournament time operations.
• Any other tasks as defined by the Ticketmaster Sport – Tournaments Management Team.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Skilled in the technical and operational construct of ticketing systems including understanding the technical requirements to enable the sale of tickets through multiple sales channels Knowledge of the Ticketmaster Sport XT platform is advantageous.
• 2 years+ experience of ticketing operations essential.
• Skilled in the use of ticket management platforms.
• Experience in leading productive team meetings.
• Awareness of project management methodologies is advantageous.
• English language.

YOU (BEHAVIOURAL SKILLS)

• Time management – working with the team to complete tasks on time within agreed time frames
• Accountability – Take ownership and ensure that Ticketmaster obligations are met with client satisfaction.
• Great attention to detail.
• Integrity – Ensure that tasks are carried out professionally.
• Teamwork – Work with the client, partner and Ticketmaster team to ensure a cohesive and inclusive collaboration. 
• Communication – Be clear and concise in your communication to all project team members and stakeholders.
• Service Excellence – You must deliver the best possible service to our clients and customers.
• Calm – You should be able to work calmly and rationally under high-pressure situations.
• Flexible – You must be flexible in your working approach and in your working hours to enable you to work to our client and partners standards and requirements.
• Creative thinking.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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