We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

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JOB DESCRIPTION

This role will need to work in the Blue Ash, OH office.

This role will primarily support the Customer Support Training department. This position will be responsible for presenting training and development programs of various forms. As well as, ensuring training programs meet company and customer objectives.

Job Responsibilities

• Designs, develops and administers impactful and engaging ILT & e-learning courses by applying adult learning methodology

• Provide “train the trainer” support (design, facilitation, consultation).

• Partners with internal Subject Matter Experts to author and update agent Knowledge Base articles

• Serves as a subject-matter expert in the area of adult learning theory, innovative learning methodologies and technologies, and training evaluation methods

• Creates, organizes, plans, delivers various forms of onboarding, orientation, and skills training for employees.

• Presents training and development programs using various forms and formats including group discussion, lecture, online courses, knowledge bank articles, simulations, and videos.

• Partners with other departments to coordinate and guide their respective planning and delivery of essential job skills training.

• Acts as a liaison and develops relationships with the site to recommend appropriate training courses, curriculum, and delivery.

• Analyze, Design, Develop, Implement/Deliver, and Evaluate training materials and programs.

• Perform other duties as assigned.

Job Requirements

• 3-5 years of relevant experience in a learning organization

• A strong understanding (including practical experience and highly developed skills) with adult learning theory, instructional design and a variety of learning methodologies

• Proficiency in Microsoft Office, database management, and eLearning Tools (i.e. Articulate, Salesforce, Captivate, Camtasia, etc.)

• Experience with Learning Management Systems (i.e. Success Factors, Cornerstone, ISOTrain, etc.)

• Ability to exercise judgement and receive general instruction on routine work

Preferred Skills

• Bachelor's degree

• Relevant financial services industry experience supporting a customer service environment

• Call center training experience

• Knowledge of adult learning theories

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $48,200 to $72,400 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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We’re Here to Support You—Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.