SUMMARY

The Senior (Sr.) Application Engineer will join a group of IT professionals focusing on all phases of application development ensuring development standards and best practices are consistently followed. JOANN utilizes application software from industry-leading enterprise vendors such as Oracle, SAP, BlueYonder, Demandware, Workday, Microsoft and IBM. The primary programming languages used for enterprise applications are ABAP for SAP; Java & JavaScript for Web Development; as well as other appropriate technologies. As a Senior team member within the IT organization, this role will contribute daily to the health and welfare of JOANN's IT systems. This role will be responsible for the creation of solutions for our customers both internal and external by driving the development of detailed configuration parameters, custom extensions, workflows and integration solutions. This role will also be required to work very closely with cross-functional organizations to understand overall strategies and objectives as they relate to the entire application portfolio and advise on recommended approaches. The Sr. Application Engineer will be looked to as the source of knowledge for the application portfolio, as well as the subject matter expert on how the specific application can/should be leveraged to meet business process objectives. Responsibilities extend to the Store Support Center (SSC), 3 distribution centers and multi-channel retail practices through over 800 stores and joann.com. The total user environment consists of over 17,000 team members.

JOB DUTIES

• Application Design:
  • Architects and designs software solutions which support the functional specifications and framework of our IT strategy and technical platform.
  • Ensures technical solution designs are consistent with departmental standards.

• Work directly with business and technology partners to understand strategies/objectives and resulting requirements for specific application.

• Application Build:
  • Builds solutions either through application configuration or coding that meet or exceed documented business requirements.
  • Configuration and code development of applications that conform with development standards and sound coding practices.
  • Ensures functional and technical development requirements for application modifications and integrations conform to application development standards.
  • Systems Testing- In cooperation with other IT teams, plans, designs and executes end-to-end tests that ensure solution design and implementation meet or exceed the documented solution requirements.

• Systems Support:
  • Provides support for current production systems.
  • Resolves problems and incidents in compliance with established resolution SLAs.
  • Determines and documents root cause of problems.
  • Works to improve systems and processes to enforce simplicity, stability and efficiency.
  • Strong analytical and problem-solving skills are required in addition to excellent verbal and written communication skills.

SUPERVISORY RESPONSIBILITIES

At the discretion of an IT Manager, the Sr. position may assist in the development and coaching of other Application Developers.

EDUCATION & EXPERIENCE

Education Minimum: Bachelor's Degree in computer science, business or related field

Experience Minimum: 4-6 years of relevant professional experience

Experience Preferred: 6+ years of relevant technology experience in a large retail environment

WORKING CONDITIONS

• This role requires in-person attendance 4 days a week at the Store Support Center (SSC) located in Hudson, OH. Flexibility to work remotely when requested is determined by management and business needs.
• Sit or stand at a workstation for extended periods while maintaining focus and productivity.
• Move around an office space and between buildings on a large campus, including reaching for files, retail product, supplies, or equipment, as well as the ability to adapt to various workstation setups.
• Work standard business hours and extended hours as needed based on task and project demands.
• Utilization of all communication styles - written, verbal, electronic options.
• Lift and carry office supplies, documents, retail product or equipment weighing up to 20 pounds as needed for tasks such as organizing or setting up workstations.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of various productivity programs is expected (e.g. Office, Google Apps)
• Working knowledge of various programming such as ABAP, Java, SQL, HTML and Portal technologies. Advanced knowledge of Windows Operating Systems and various Browsers.
• Conceptual knowledge of Mobile Application Development.
• Conceptual knowledge of Active Directory, Group Policies, Remedy, and TCPIP.
• Demonstrated advanced business and technical acumen for applications.
• Demonstrated strong interpersonal, relationship building / relationship management and facilitation skills.
• Accountability & Results Orientation: Results-oriented who can build and lead a business- focused, time-sensitive, innovative, and cost-effective technology organization.
• Strong mentoring and coaching skills in team-related settings
• Demonstrates a high degree of personal accountability and sets high standards for self and team in driving progress in the organization.

This position will be located at:

5555 Darrow Road Hudson, OH 44236

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans 
• Company-paid basic, Optional, and Dependent life insurance 
• Long-term disability and Company-paid Short-term disability 
• Paid Time Off and Sick Time  
• Tuition Reimbursement 
• Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/

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