Tacoma City Theaters, managed by Legends Global, has an opening for a part-time Box Office Coordinator. The primary responsibilities include assisting with coordinating, planning, and organizing box office sales, assisting with event programming, and assisting with staff management and oversight of the box office ticket sellers and ticket takers at Pantages Theater, Rialto Theater, and Theatre on the Square. This position reports directly to the Box Office Manager.

Essential Duties and Responsibilities

• Assist Box Office Manager with event programming and all elements of ticketed events using software including Ticketmaster TMWin HOST, TM1 Events and Archtics

• Communicate effectively, professionally and positively with customers, promoters, venue staff, vendors and ticketing company representatives

• Solve problems and provide exceptional customer service

• Maintain accurate inventory of all tickets distributed and available for sale

• Monitor daily ticket sales for all upcoming events and communicate information to venue management and promoters

• Maintain updated information in all event and settlement files for each event including all event sales, modifications, and settlement reports

• Assist with training and supervising box office ticket sellers and ticket takers in accordance with box office policies, venue’s human resource policies, and applicable laws

• Answer phone calls during box office hours

• Prepare and submit box office reports for event settlement as needed

• Submit daily reports of sales transactions to Box Office Manager

• Ensure PCI compliance rules are followed

• Assist the Box Office Manager with all box office functions

• Manage all box office duties and box office staff when Box Office Manager is out of office

• All other duties and responsibilities as assigned
   

Education And Work Experience

• At least one year of box office experience with Ticketmaster (TMWin HOST or TM1 is preferred)

• At least one year of supervisory experience is preferred

• High School diploma or equivalent is required

• Associate degree or two years of related work experience is preferred

Skills And Abilities

• Strong attention to detail and proofreading skills

• Organizational and project management skills

• Ability to reconcile financial information and keep accurate records

• Ability to accurately anticipate and act upon the needs of the box office and customers

• Ability to organize pertinent information and communicate effectively with customers, team members, and other venue staff

• Self-directed, ability to function both independently and as a team member

• Ability to handle multiple priorities, solve problems and make decisions and work with minimal instruction or supervision

• Strong customer service skills

• Experience with Microsoft Excel, Microsoft Outlook, and Microsoft Word and Google Chrome

• Must communicate well in person, over the phone and through email

• Must have professional attitude, appearance and personality

• Knowledge of supervisory principles and practices

Physical Demands

• Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, climbing stairs, bending, crouching, reaching, grabbing and/or sitting and/or standing up for up to 2 hours at a time

• May be required to work both indoors and outdoors as required by event

• Position requires ability to handle high noise levels during some events

• Position requires availability to work extended and flexible hours during the day as well as nights, weekends and holidays based on event schedule

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

• Hourly Rate: $21-23 per hour (Non-exempt)

• Overtime: time and one half paid for weekly hours over 40

• Sick leave paid in accordance with Washington state law

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.