**Key Responsibilities**  
1. **Scaled Agile Delivery**  
  - Lead Scrum processes for 2-3 cross-functional teams, coordinating delivery rhythm under Agile Scrum or SAFe framework including Agile Release Trains  
  - Design and implement SAFe transformation roadmap covering PI Planning, cross-team dependency management, and risk synchronization  
  - Facilitate Scrum of Scrums to ensure alignment and transparency across multiple teams  
  - Collaborate with global product managers to optimize backlog prioritization in scaled agile environments  

2. **Enterprise Agile Capability Development**  
  - Build SM competency framework including SAFe training, playbooks, and coaching certification paths  
  - Conduct quarterly agile maturity assessments to identify systemic improvements (e.g., DevOps pipeline optimization)  
  - Establish agile knowledge base and lead cross-project retrospectives with SAFe best practices  
  - Act as SAFe evangelist, reporting transformation progress to senior executives  

3. **Team Enablement & Leadership**  
  - Provide 1:1 coaching to enhance SMs' facilitation, conflict resolution, and stakeholder management skills  
  - Develop agile leadership programs to foster self-organizing, cross-functional team culture  

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**Qualifications**  
- **Mandatory**:  
 - **Scaled Delivery**: Led ≥2 programs with 5+ agile teams, experienced in end-to-end PI Planning design  
 - **Technical Leadership**: Managed technical teams with understanding of CI/CD, cloud-native challenges  
 - **Bilingual**: Fluent English for global ceremonies and documentation  

 - **SAFe Expertise**: 3+ years hands-on SAFe 5.0+ implementation, certified SAFe Agilist/Scrum Master  

- **Soft Skills**:  
 - **Systems Thinking**: Balance tactical delivery with strategic capability building  
 - **Change Agent**: Drive improvements through data (flow efficiency, cycle time analysis)  
 - **Cross-cultural Navigation**: Consensus-building in matrixed global organizations  

- **Preferred**:  
 - Insurance core systems (Policy, Claims) or FinTech delivery experience  
 - Agile toolchain integration (Jira Align, Azure DevOps scaling)  
 - Active participation in agile communities (Scrum Alliance, etc.)  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid