At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

We are seeking a dynamic and results-driven Business Lead to join our team. This position supports the Single-family Quality Control department and focuses on business processes and technology change.  The Business Lead plays a critical role in understanding business needs, identifying opportunities for process improvement, and supporting the implementation of technology solutions. This position requires a deep understanding of Quality Control operations, strong analytical skills, and the ability to collaborate with cross-functional teams to drive business success.

Our team identifies business unit requirements, creates technical and process specifications, and coordinates with product owner teams to ensure that plans are on schedule and within scope.  The Business Lead will work on diverse and complex issues, where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business processes and emerging risks. The responsibilities are time sensitive and will have a high-level of visibility within the Quality Control department.

Our Impact:

We provide strong management support, knowledge and advice to the Quality Control department and Product Owner teams delivering well-timed information and guidance to effectively remediate issues and manage risk.

Your Impact:

As an integral part of our team, your primary categories of work include:

Operational Risk Management:

• Monitor business processes and systems to ensure highest efficiencies and quality based on the tools available

• Support on-going change process for maintaining QC systems optimally and maximize the benefits of the funding and resources

• Scrutinize and escalate risks identified with thorough supporting research and documentation

• Develop new processes with a strategic mindset of future reusability and flexibility

Project Management:

• Work across departments and divisions to bring ideas and issues together for wholistic solutions

• Act as a primary interface between technology infrastructure and the QC business/functional area

• Develop tactical solution options for supporting strategic plans turning leadership’s ideas into functional and practical processes

• Communicate business needs in an easy-to-digest manner to Product Owner teams to provoke dialog around flexible and functional solutions

• Manage change quality by monitoring and reviewing user stories and facilitating user acceptance testing

• Support security resource ownership with on-going, individual access requests and reoccurring user entitlement audits

• Create and support information transparency using available tools

Engage Business Area, Product Owners

• Work with Quality Control departments to identify, develop and implement operational efficiency

• Build relationships across the departments and divisions

• Negotiate and influence situations and people

• Engage with Product Owner teams to find common understanding on business problems and solutions

• Present analysis of issues, solution options and progress updates

Qualifications:

• 2+ years of professional experience

• Demonstrate knowledge of mortgage banking underwriting process from start to finish including processing, underwriting and closing/funding functions

• Demonstrate knowledge of secondary mortgage market remedy/repurchase process

• Demonstrate knowledge of simple SQL queries to diagnose system issues and trends

• Thorough understanding of mortgage banking industry data such as Loan-to-Value, Debt-to-Income Ratio, Liabilities, Income, Assets

• Demonstrate knowledge of Agile project methodology

• Knowledge of Freddie Mac’s unique QMOD & QCA systems a plus

• Demonstrate history of providing support to others who do not have the same knowledge/expertise by translating information into easy-to-digest dialog

• Demonstrate ability to influence the thinking of, or gain acceptance from, others in sensitive situations, without damage to relationships

• Proficient in Microsoft PowerPoint, Word, Excel, Access, SharePoint

Keys to Success in this Role:

• Critical thinker, resourceful, strong work ethic, and ability to juggle multiple tasks and due dates

• Energetic self-starter/relationship builder

• Adaptable to change

• Effective communicator with strong presentation skills

• Highly organized and efficient

• Positive attitude

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $80,000 - $120,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.