Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - (Contract)

Posted:
10/17/2024, 2:06:11 AM

Location(s):
Chicago, Illinois, United States ⋅ Illinois, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Remote

Who we are

We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28). 

Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.

We launched the app in December of 2018 and have been blown away with the incredible growth & traction. Hallow has been downloaded over 15 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.

We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored & humbled if you’d consider joining us. 

The position is a full-time contractor position 30-40 hours a week for a 4-month contract with the opportunity to renew based on performance. This position requires strong fluency in English and being Bilingual in Spanish and/or Portuguese is required.

Fluency in Polish, German, French, Italian, or Tagalog is also plus
Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk.
Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users.
A minimum of 3 years in Customer Support/Service is required.
A reliably strong internet connection (at least 10 MB/s) is necessary.
Flexibility to work various shifts, including evenings and weekends, if needed.


We are honored that you'd consider joining the team and look forward to connecting with you.

Best,

Alex at Hallow
CEO & Co-Founder