The role is to proactively manage the National Key Account team to actively support the UK in meeting its objectives and commitments.

To develop and coach the National Key Account team to increase share of wallet within the current customer base and achieve competency levels that are in line with the latest solution selling competency framework.

Manage and drive the completion of CDPs with the National key account team and actively identify further opportunities from the CDP process.

Develop a customer first mentality within the National key account team in conjunction with the Linde approach to large account management.

Maintain a Growth Mindset, continually seeking opportunities to improve skills and knowledge.

We offer:

Ensure the National Key Account team achieves volume, market share and revenue targets in line with the overall company objectives.

Drive the Account Management team performance through effective management and structured KPI’s

Manage the monthly forecast to the National Key Account Sales Director and ensure the accuracy of forecast is maintained, together with the visible key account pipeline. 

Maintain data for all National key accounts on the Linde MH UK Ltd designated account list and produce reports on the National Key accounts upon request. Identify development needs within the National key account team and offer support, coaching and steering to ensure the ongoing effectiveness of the team. Manage under-performing National key account managers, in conjunction with HR, through improvement plans & disciplinary procedures.

Monitor and improve performance through effective use of the CRM system to increase efficiency and drive activity and performance.

Recruitment of new National Key account managers, as and when the need arises.

Direct and support the National key account team with strategies to retain, win and grow business within the key account arena.

Review and approve the National key account team order packs and ensure they adhere to company rules and policies.

Tasks and Qualifications:

• Drive and determination to succeed
• People management skills, professional manner and high work ethic essential – ability to get maximum performance from team
• Outstanding Customer relationship competences
• Competent IT skills including Excel, Word & PowerPoint
• Commercial awareness
• Target orientation in line with business objectives
• Excellent presentation and coaching skills