Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Responsibilities
First level technical support for internal and external customer base. Responsibilities include, but are not limited to:

• Day to day telephone system used internally
• User Provisioning for multiple internal systems
• Day to day Western Express MPLS Wide Area Network (WAN) troubleshooting
• iSeries printer setup used internally
• Mobile phone provisioning and troubleshooting for internal personnel
• Laptop and Desktop Provisioning
• Laptop and Desktop troubleshooting for internal users
• Assume remote control over customers’ computers when necessary to resolve problems
• Escalate cases when necessary

Qualifications and Education Requirements

• High school diploma/GED required
• Minimum 3-year experience in information technology or technical support
• Extensive familiarity with Windows operating systems.
• Working knowledge of Windows Office and Outlook 365 software options and functionality preferred

Preferred Skills

• Laptop and desktop configuration knowledge
• Familiarity with ScreenConnect, Spiceworks, Ring Central, Microsoft 365, and Active Directory all a plus
• Ability to work with internal and external personnel in a calm, professional manner

Additional Notes:
Continue learning all aspects of Tier I Technical Support. Continue and grow knowledge of internal systems to become eligible to promote within the IT department. This is an in office position.

Schedule: Day Shift

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace.