Do Work That Matters. 
Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO).

The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc. 

You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.  
 

The Role. 
As a Manager in Global Client Onboarding (GCO) Your role is to lead and manage the team of 15-20 Customer Lifecycle Analysts who supports the on-boarding and refresh of Institutional Banking New to Bank customers. Our team extends our on-going commitment to Know Your Customer (KYC), Anti-Money Laundering (AML), and supporting Financial Crime Operations; emphasis on ensuring compliance while at the same time making these processes as simple as possible for our customers. 
 

As a manager you will be responsible for driving performance within the team by keeping them motivated and developing their skills. You will also identify any gaps, raise continuous improvements ideas and actively contribute to leadership meetings. The ideal candidate for this role will have existing people leadership background with demonstrable knowledge in AML/CTF, KYC or customer Onboarding.
 

Please note: This is a 12 Month Max Term Opportunity or secondment for our internal team members 
 

Core responsibilities may include some or all of the following: 

• Lead and develop a high-performing team responsible for managing relationships with institutional clients and senior internal stakeholders, while overseeing KYC processes of varying complexity across multiple jurisdictions.
• Drive productivity by formulating, promoting, and implementing strategies that ensure the efficient and cost-effective management of Know Your Customer onboarding and ongoing customer due diligence requirements.
• Foster a positive team environment through open communication and coaching, supporting employee development and achievement, and ensuring staff retention aligns with established targets.
• Uphold service levels and quality standards across the team by providing ongoing training to staff, focusing on accuracy and productivity and quality
• Advocate for change by approaching situations from new perspectives and actively participating in various change initiatives. 
   

We’re interested in hearing from people who have: 

• Demonstrated experience as a People Leader or Manager. 
• Comprehensive knowledge of AML/CTF entity structures, including pertinent KYC collection and verification protocols.
• Extensive background in banking with a thorough understanding of customer onboarding, ECDD, and OCDD across various client company structures and market segments. 
• Superior communication and problem-solving abilities, capable of articulating complex scenarios and solutions effectively while engaging senior stakeholders. 
• Proven flexibility, adaptability, and strong task management skills.
• Familiarity with data analytics platforms and workflow management tools.