About the Role:

Grade Level (for internal use):

12

Position Title: Associate Director, Product Maintenance (Product Data Management)

Team Overview:

The MI Commercial Data team champions data integrity and governance, delivering timely and trusted commercial data. Our mission is to equip revenue teams with insights that improve forecasting, pipeline health, and customer engagement throughout the revenue lifecycle. The Product Maintenance function is a specialized shared service focused on master data management, governance best practices, product taxonomy, quote-to-cash workflows (Salesforce Revenue Cloud/CPQ), and system functionality. We partner with Product Management, Finance, Accounting, Tax, Legal, Sales Operations, Order Management, and Commissions/Quota to define product structures and ensure product-related data is set up correctly to support reporting and functional processes.

Impact of the Role:

The Associate Director, Product Maintenance will own the end-to-end governance, accuracy, and lifecycle of product master data in Salesforce and connected systems. This role ensures compliant, high-quality data across opportunities, quotes, agreements, orders, and invoices by overseeing controls (including SOX), stakeholder approvals, and systemic changes. The leader will drive catalog simplification, reduce defect rates, improve lead times, and increase audit pass rates—directly impacting revenue recognition, customer experience, and operational efficiency. This role will also be a key partner to Commissions and Quota teams, ensuring that downstream incentive systems (e.g., Incent/Xactly) receive accurate and timely product and attribution data to support compensation and quota management.

What We Offer:

• Opportunity to lead high-impact initiatives that underpin quote-to-cash performance.

• Cross-functional collaboration with Product, Finance, Tax, Legal, Sales Ops, Technology, and Commissions/Quota.

• Ownership of enterprise controls and process excellence across regions and divisions.

• Exposure to complex CPQ architectures and the chance to drive meaningful system enhancements.

• Professional growth with people leadership, stakeholder influence, and transformation delivery.

Key Responsibilities:

• Governance & Controls: Own product data SOX controls; conduct quarterly testing and remediation. Serve as gatekeeper to prevent data issues and uphold governance policies.

• Central Intake & Approvals: Manage SharePoint intake, Product Maintenance Forms (PMF), request queues, and document retention. Coordinate official sign-offs from Finance, Product, Tax, Legal, Sales, and other stakeholders.

• Product Lifecycle Management: Oversee product creation, updates, end-of-life planning, and systemic replacement mapping. Maintain hierarchies and attributes for reporting and functionality.

• Pricing & Conditions: Govern complex pricing engines (CPQ conditions), commissions, revenue share, transfer pricing, and sales extensions in alignment with Finance.

• Architecture & Enhancements: Lead requirements gathering, solution architecture, and enhancement testing to streamline processes (e.g., automated product replacement, package options).

• M&A / Data Migration (ETL): Lead product master data migration for acquisitions/divestitures; drive cleansing, mapping, conversion, and knowledge transfer.

• Quality Assurance & Reporting: Establish KPIs/SLAs for lead time, defect rates, and catalog accuracy. Build dashboards on intake queues for trend analysis and resource planning.

• Stakeholder Training & Communications: Standardize templates for announcements (new/changed products, financial realignments). Provide training on request submissions and best practices.

• Cross-System Stewardship: Ensure data integrity across Product2, Product Lookup Attribution (PLA), Product Options, Features, and Configuration Attributes in Salesforce CPQ.

• Downstream Incentive System Support: Collaborate closely with Commissions and Quota teams to ensure product and pricing/attribution data quality and integrity for downstream incentive systems (e.g., Incent/Xactly), supporting accurate compensation and quota management.

• People Leadership: Lead and mentor a team (GL8s and SMEs), set priorities, manage capacity, develop talent, and foster a culture of excellence and compliance.

Candidate Profile:

A seasoned data leader with deep experience in product master data and Salesforce Revenue Cloud/CPQ, who can translate business needs into governed, scalable data models. The ideal candidate combines strategic thought leadership with hands-on execution, excels at stakeholder management across Finance, Tax, Legal, Product, Sales Ops, Order Management, and Commissions/Quota, and has a track record of building high-performing teams in regulated environments. They bring demonstrated expertise ensuring downstream incentive systems (e.g., Incent/Xactly) receive accurate and timely product data, enabling compensation and quota management with high fidelity. This leader is outcomes-oriented, continuously improves controls and processes, and mentors teams to deliver measurable gains in catalog integrity, audit readiness, and quote-to-cash performance.

Basic Qualifications:

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field (advanced degree preferred).

• 8–12+ years in data management, product master data, or CRM/CPQ domains; 4+ years leading teams or programs.

• Deep expertise in Salesforce CPQ objects and workflows: Product2, Product Lookup Attributions (PLAs), Product Options, Features, and Configuration Attributes.

• Proven experience supporting downstream incentive/compensation systems (e.g., Incent/Xactly), with strong collaboration history with Commissions and Quota teams to ensure correct product, pricing, and attribution data flows.

• Demonstrated ownership of SOX or similar controls, including quarterly testing, remediation, and audit preparation.

• Strong data quality background: KPI/SLA definition, defect reduction, catalog simplification, and dashboarding on intake/queues.

• Technical fluency: Excel (advanced), working knowledge of SQL/SOQL, familiarity with ETL and data conversion for M&A/divestitures.

• Excellent problem-solving, communication, and stakeholder influence skills; adept at orchestrating cross-functional approvals across Finance, Tax, Legal, Product, Sales Ops, and Order Management.

• Ability to manage multiple priorities in fast-paced environments; track record of delivering system/process enhancements in CPQ.

Preferred Qualifications (Optional):

• Hands-on experience configuring or validating compensation crediting rules and quota attribution data models between Salesforce CPQ and Incent/Xactly.

• Background in pricing condition governance (billing type/frequency, revenue recognition rules) and catalog simplification.

• Experience designing SharePoint-based intake workflows, request tracking, and document retention for auditability.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)