About The Role:

Are you an accomplished Partner Success professional passionate about building strong, lasting relationships with clients? In this role, you'll have the opportunity to make a significant impact within Norton LifeLock Benefit Solutions by managing and nurturing our employer partnerships.

As a key member of our Partner Success team, you will oversee the entire client journey—ranging from initial implementation and onboarding to ongoing account management. Your goal will be to ensure a seamless integration of our benefits into our clients' offerings, simplifying the process and communicating effectively to facilitate smooth transitions and long-term success.

Your responsibilities will include not only guiding clients through implementation but also developing and maintaining robust relationships to drive mutual growth and satisfaction. Your strategic insights and consultative approach will be essential in enhancing the value we deliver to our employer and broker partners.

Key Attributes:

• Excellent verbal and written communication and presentation skills
• Strong interpersonal skills with the ability to build and sustain client relationships
• Strategic thinker with a knack for problem-solving in fast-paced environments
• Highly organized with a keen attention to detail and the ability to manage multiple projects simultaneously
• Strong work ethic and commitment to delivering on promises
• Proficiency in managing both project timelines and client expectations

Responsibilities:

• Implementation Management: Lead the successful onboarding of new clients, ensuring a smooth transition from initial setup to full integration. Develop detailed project plans and communication strategies, manage timelines, and document key milestones.
• Account Management: Foster and maintain strong, long-term relationships with clients and brokers. Provide ongoing support and address any issues or escalations promptly, collaborating with internal teams as needed.
• Renewal and Stewardship Reviews: Proactively manage client renewals and identify opportunities for upselling additional plans or services. Conduct stewardship meetings to review utilization and employee engagement, developing strategies to present value-added solutions that address evolving client needs and drive mutual growth.
• Presentation and Education: Deliver compelling presentations on product offerings. Drive engagement with marketing materials and educational resources.
• Client Communication: Clearly articulate requirements, processes, and expectations. Engage with clients during and after implementation to ensure their needs are met and address any initial errors.
• Service Excellence: Handle service escalations with urgency and professionalism, ensuring timely and effective resolutions.

Qualifications:

• 2-4 years of experience in account management or a related field
• Proficiency with Salesforce.com and Microsoft Office (Excel, Word, PowerPoint)
• Bachelor's degree preferred, but we are willing to train the right candidate

Join us and become a pivotal part of a dynamic team dedicated to delivering exceptional client experiences and fostering successful partnerships. Apply today to make a meaningful impact at Norton LifeLock Benefit Solutions!

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Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.