Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions:

The IT Service Delivery Manager will oversee and manage the wmA platform, with in-depth knowledge of its customizations and insurance products that have been developed over time. This role is pivotal in ensuring smooth operations, delivering client-facing services, and driving process improvements for multiple accounts. The successful candidate will be responsible for combining IT teams/resources across accounts to enhance efficiency and lower costs.

• Primary IT first point of contact.
• Daily Face to Face communication with Client on status, issues, escalations regarding production as well as billable Discretionary work.
• Weekly Client Status Meeting and Financial updates.
• Financial invoicing / approval of project work.
• Direction and Oversight of Entire Production support teams across clients.
• Process Improvements and resource efficiencies.
• Play a key role in the wmA Center of Excellence.
• Will be leveraging applicable improvements done for the accounts as well as cross-training and combining the IT teams/resources to gain efficiencies and lower costs for all three accounts.

Basic Qualifications:

• In-depth knowledge of wmA and the customizations to the wmA product as well as other relevant insurance products.
• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience.
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of experience in software engineering
• Proficiency in 1 or more software languages and development methodologies.
• Strong programming and debugging skills.
• Some prior experience in a leadership or mentoring capacity.
• Familiarity with software development methodologies and best practices.
• Good communication and teamwork skills.
• Willingness to learn and grow in a leadership role.
• Strong organizational and time management skills.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.