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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Seasonal Retail Associate

This seasonal position is from November 2024 through January 1, 2025.

The Retail Sales Associate's primary goal is to assist visitors and customers of Meow Wolf's gift shop and provide an excellent level of customer service. Meow Wolf's Retail Sales Associate also helps keep the gift shop clean, restocks items, and organizes storage areas, as well as assisting the gift shop team with special tasks that include data entry, compiling gift shop items for giveaways, and conducting inventory counts. The Retail Sales Associate will also need to maintain an in-depth knowledge of a wide variety of items being sold in the gift shop.

How you will do it…

• Welcome guests to the exhibition and/or gift shop and answer their questions.

• Perform job responsibilities with a creative flair that elevates the exhibition narrative.

• Deliver a memorable guest experience through exceptional customer service.

• Monitor crowds and assist with crowd control to ensure the safety of guests and staff.

• Remain knowledgeable on products offered and discuss available options.

• Maintain in-stock and presentable conditions throughout the gift shop.

• Process POS (point of sale) purchases and merchandise returns

• Receive product and stock the sales floor including: processing incoming shipments, merchandising products, re-stocking displays, etc.

• Comply with inventory control procedures.

• Report emergencies to the manager.

• Respond to injuries and emergencies appropriately.

• Collaborate with other team members to create and maintain a pleasant environment for guests.

To be successful in this role…

• 18 years of age or older.

• A welcoming demeanor

• Prior customer service experience in  retail, hospitality, museum, park, recreation facility, or other public space.

• Prior experience with point-of-sale systems.

• Familiarity with inventory procedures.

• Ability to follow and enforce safety rules.

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.

• Ability to maintain composure in stressful situations.

• Ability to adapt to changes in a fast paced work environment.

• Bilingual preferred, especially but not limited to English and Spanish.

Work environment & physical demands…
 

This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. When working in outdoor settings, the position is exposed to weather conditions, and varied temperatures.
 

Physical Demands:

• Moving in different positions to accomplish tasks in various environments including tight spaces.

• Remaining in a stationary position for prolonged periods.

• Repeating motions that may include the wrists, hands and/or fingers.

• Positioning or moving objects up to 20 pounds.

All employees will comply with company and OSHA standard workplace safety protocols.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Work Schedule

• This position requires weekend availability.

• This position works a flexible schedule including weekdays, weekends, evenings, and holidays.
   

Supervisory Responsibility:

This position does not require supervisory responsibility.
 

Travel:
Travel is not required for this position.
 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION:  Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.  

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.