Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

Canada

Hours:

37.5

Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Support successful execution of relevant reporting, operational requests, and relevant transactional requests for the business unit and/or client
• Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data
• Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area
• Assist with various initiatives, as assigned

For Technology Solutions Programs:

• Assist teams with designing and building software, applications, etc. according to business requirements, UX designs, and architectural guidelines, and ensure that high-quality products

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing information and all matters of confidentiality; escalates issues where appropriate
• Access systems, understand and apply system capabilities, ensure information is completed timely and accurately
• Update and contribute to the preparation of procedural documents in support of day-to-day operations
• Escalate non-standard or high risk activities as deemed appropriate
• Follow internal and industry regulations and operating practices in completing and recording transactions
• Be knowledgeable and/or aware of industry developments
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Works autonomously and performs multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions
• Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk
• Gathers and analyzes data to identify and solve complex problems, escalates as required
• Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
• Generally interacts with internal customers / partners for functions performed and/or external customers
• May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required
• Process subject matter expert in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
• Requires advanced knowledge of the business unit / operational functions as well as regulatory issues/ requirements for jurisdictions supported

EXPERIENCE & EDUCATION

• Current enrollment in a relevant post-secondary program
• 1+ years related experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.