The Ops Support Intermediate Analyst  role in the Financial Services Investigations team is responsible for in depth investigation and research as well as working with business partners to ensure timely resolution of outstanding general ledger differences. In addition, this role supports new projects / initiatives impacting Financial Services Investigation teams, improving workflow controls and reducing operational risks.  Analyze, present, and make data-driven recommendations to senior management and finance partners.  Support lean methodologies for improved process efficiencies, without compromising controls.  Responsible for supporting FAEM reduction and ongoing key initiatives that pertain to Financial Services Investigations.

Analyze group production trends and process flows, support projects and key initiatives, validating process sustainability, and monitoring of investigations. Supports case resolution according to general ledger aging standards, adherence to financial controls and regulatory guidelines. Monitors case types for trends and provide root cause analysis to business partners (Fraud, Legal, Compliance) to reduce risk and promote process improvements. Ensures open items are resolved timely in adherence to banking practices, controls and regulatory guidelines.   

Responsibilities:

• Monitoring the accounts for outstanding items ensuring appropriate and timely escalations and resolution to ensure meeting aging general ledger benchmark standards.
• Monitoring and assigning workflow to ensure completion daily; ability to step in and assist with processing/approving when needed.
• Updating procedures, ARCMs and controls when applicable for all processes.
• Training and coaching team on various processes
• Prepare basic presentations for management as well as be able to speak to accounts within responsibility and paths to issue resolution.
• Hold calls with business partners and technology to work through breaks and aged outstanding differences.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citibank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-3 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial and Consumer Banking Products and Services as well as accounting and reconciliation experience would be beneficial
• Proficient in Microsoft Office, most importantly Excel
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$64,620.00 - $90,180.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 28, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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