Job Description

What you need to know about our team:

My Work and Life team, part of our People Services HR Shared Service Center (SSC), delivers essential HR administration across the employee lifecycle. We collaborate closely with the business and other People Services workstreams to uphold HR policies, ensure seamless service delivery and foster a culture of continuous improvement and operational excellence.

Key Responsibilities

• Execute HR processes in strict accordance with Standard Operating Procedures (SOPs) and corporate policies.
• Maintain expert knowledge of systems (Workday, ServiceNow) to provide timely, high‑quality service.
• Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
• Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
• Research and analyze employee queries to drive effective resolutions.
• Manage personal data in line with GDPR and internal audit requirements, including secure deletion of sensitive records.
• Cultivate strong partnerships with key stakeholders—People Leads, Talent Acquisition, People Experience, My Pay and My Rewards.
• Collaborate flexibly across SSC teams to address volume fluctuations, case complexity and time‑zone differences.
• Partner with your manager to design and implement process enhancements that elevate the employee experience.
• Proactively identify operational gaps, propose solutions and drive continuous follow‑through.

What You Will Bring

• Proven critical‑thinking and problem‑solving skills.
• A growth‑oriented mindset with a strong eagerness to learn.
• Genuine enthusiasm for working with people and building positive, long‑term relationships.
• Exceptional attention to detail and commitment to customer centricity.
• Resilience in a fast‑paced, multicultural environment.
• Practical experience with case‑management systems (ServiceNow, Workday).
• Fluent English and Spanish at C1 level.

***Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus.

Business Unit Summary

At Mondelēz International We make IT happen!

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We strive to develop our own talent before looking externally. If this role feels like the right fit, we encourage you to apply!

For any support during the application or interview process, please reach out to your recruiter.

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Service Operations (Delivery)

Global Business Services