Posted:
12/19/2024, 4:00:00 PM
Location(s):
Bentonville, Arkansas, United States ⋅ Arkansas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Position Summary...
What you'll do...
Increases the quality of the customer experience by ensuring appropriate service levels and scheduling; ensuring effective merchandise presentation(for example, accurate and competitive pricing, proper signing, maintaining in-stock and inventory management, requesting merchandise to meet the needs of the community); and ensuring store meets company standards for cleanliness.
Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, labels, and recalls on stocked merchandise; and ensuring the fresh area's forecast for on-hand supplies and current in-stock are in line with company expectations and the facility budget.
Audits and reviews accounting, receiving, and personnel records by overseeing and completing cash deposits and various financial transactions; conducting research for accounting-related activities as necessary; overseeing and completing receiving paperwork, logs, and other required documentation; auditing personnel files; entering, checking, and processing payroll; and maintaining personnel and employment documentation according to company policies and procedures and applicable local, state and federal laws and regulations.
Provides customer service direction and guidance to members of management and hourly associates by teaching different approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved in accordance with policies and procedures; assisting with customer service as needed by resolving customer complaints, assisting customers with purchases, answering questions, and providing information; and delivering merchandise and prescriptions to customers.
Drives the financial performance of a micro store by ensuring that budgeted sales, wages, and other expenses are achieved; leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the facility; overseeing the creation of budgets; and participating in analyzing economic trends and community needs for budget forecasting.
Ensures compliance with company policies and procedures and applicable local, state, and federal laws and regulations for a micro store by analyzing and interpreting reports; monitoring human resource compliance, asset protection, and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing direction and guidance on executing company programs and strategic initiatives; and directing the management team in ensuring confidentiality of information, documentation, and records.
Initiates, directs, and participates in community outreach programs by encouraging associates to serve and supporting them in serving as good members of the community; establishing and maintaining relationships with key individuals or groups in the community and acting as the representative for the company; presenting the company's perspective to various external organizations in accordance with the company's media guidelines; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community to emphasize the micro store as part of the community.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Leadership Expectations
Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.
Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.
Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.
Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,000.00-$80,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Sales Volume Category (SVC) (based on facility sales volume)
- Complex Structure (based on external factors that create challenges)
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years general management experience including financial accountabilityOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Retail IndustryWebsite: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping