If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Responsibilities and Requirements:

• As the Digital Client Support Associate, you will perform day-to-day activities related to client inquiries, manual reviews and call backs to support digital account opening and maintenance activities.  You will be required to meet standard call SLAs and escalate complex issues to a supervisor.

• support all client inquiries related to any digital account opening.

• Manual applications review, archive docs collected during the applications review process.

• Perform first line service: limit increases, internal transfers when the amount exceeds standard self-service limits, utilize the bank’s ad hoc check feature for closeout requests under $5K.

• Secure message monitoring and corresponding with clients.

• Ensure compliance with all regulations, policies, and procedures.

• Minimum 2 years Banking Experience.

• High School degree

The estimated salary range for this position is $18.00 HR to $20.00HR. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.