Who We Are Looking For:

VML is hiring a Senior Program Director to oversee commerce program delivery for a large CPG company in a client-facing capacity. You have commerce expertise and a proven track record of standing up commerce clients. Your breadth of account and PM experience enables you to lead large, multi-disciplinary teams to successfully deliver fast-paced client solutions.

What You'll Do:

• People | Partner with Account leads to provide ongoing client satisfaction. You’ll oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America.
• Process | Establish and maintain project and program communications. Oversee project estimations and staffing recommendations, while implementing new processes across large workstreams. Ensure calendars and deployment schedules are maintained for multiple operating units globally. Leverage AI where possible to optimize delivery and efficiency.
• Financials | Responsible for project profitability. Plan, track, and approve project expenses, billing, and invoices. Partner with the finance team to develop a consistent profitability and utilization view across all workstreams. Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.
• Work | Drive projects forward from point A to point B, ensuring excellent and timely delivery. Provide purpose, direction, and motivation to the team. You’ll be a champion for the work and internal project team by taking notes, following up, building timelines and plans, etc. You'll also build slides, create compelling stories, and manage comprehensive documentation.

Who You Are:

• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. You have experience standing up new commerce clients and establishing streamlined operations.
• Open and collaborative | Comfortable with ambiguity and a champion of team environments that encourage collaboration. You thrive in client-facing roles, with an innate ability to understand client problems and provide tailored solutions.
• Optimistic and resilient | You dig in and work around challenges, providing the balance and stamina needed to keep the team motivated and positive.
• Ego-less | Willing to wear multiple hats to contribute to the team's success, regardless of the task.

What You'll Need:

• 10-12 years of experience in PMO leadership and delivery management, ideally within an agency setting.
• Shopper Marketing and Commerce experience is a must, with a background in CPG brands and omnichannel programs.
• Proven track record of standing up successful project management teams
• Experience working with integrated agency teams and external partner agencies.
• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
• Interest in AI and how to leverage it as a delivery tool.
• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
• Ability to prioritize tasks, navigate challenges, and build operational rigor.