Context & Purpose  

GSK is one of the world’s leading research-based pharmaceutical and healthcare companies, and we are on a mission to improve humanity’s quality of life by enabling people to do more, feel better and live longer. 

You will be part of GSK’s ambitious program to transform its commercial manufacturing and supply chain organization helping to increase capacity and speed for transferring new products from our R&D organization. Data and AI are an essential part in achieving this goal, which ultimately will help launch medicines quicker and have a positive impact on patients.

This role is responsible for leading the UX strategy and design process for a portfolio of Knowledge System Products in the CMC part of the business using AGILE design methodologies to identify workflows, pain points and behaviours that will facilitate recognition and realization of high-value opportunities to improve Value from Use Cases. 

The primary purpose of this role is to develop and maintain design guidelines, best practices and standards aligned to the rest of GSC tech and CMC solutions. This role will be responsible for leading UX engagements for use cases as well as guiding other UX team members that are part of the wider CMC Knowledge System squads in their own UX engagements. This includes creating a design repository and managing the reusable assets for CMC and the rest of the organization to reuse as necessary. You will work closely with senior Product Management, business representatives and other Tech & Data experts to design the strategy to ensure the products meet the business requirements.

A candidate must provide a portfolio that demonstrates their design process, highlights leadership skills, and features UX best practices. Experience working on business customer-facing projects or delivering enterprise software is highly preferred. 

Key Responsibilities:

• Establish and promote design guidelines, best practices and standards

• Lead user research in an agile environment utilizing methods like user/design research, interviews and workshops to understand manufacturing and scientific workflows, pain points and behaviors by working with scientists and product managers to develop user-friendly and robust user experiences.  

• Lead the UX strategy and design process, responsible for the concept ideation, wireframes, prototypes, design sprints that address the specific needs of key personas.  

• Oversee product design roadmap and design sprint(s). Lead the validation of product concept effectively by developing prototypes and interactive mockups with scientific customers and engineers.  

• Collaborate with product managers to define requirements, prioritize features, and iterate design solutions. 

• Engage with users effectively, applying strategic thinking and user-centered methodology to communicate the value of key solutions

Required Qualifications:

• Bachelor’s and/or master’s degree in Human-Computer Interaction, Graphic Design, Interaction Design or related field, or equivalent practical experience

• 10 to 14years of overall experience

• >7 years of experience in digital design roles, demonstrated through your portfolio of innovative designs

• Experience aligning UX/UI designers, researchers, product managers, technologists and business stakeholders around the user’s needs and behaviors

• Experiencing leading the UX strategy and design process

• Ability to conceptualize quickly, present and reason in-progress work for critique to various stakeholders

• Ability to establish and promote design guidelines, best practices and standards

• Experience synthesizing user research and evaluating user feedback  

• Ability to communicate design through a meaningful narrative with great presentation skills

• Demonstrated ability to create wireframes and high-fidelity designs using tools such as Sketch and Invision  

• Demonstrated understanding of best practices in typography and visual communication

• Comfortable working as part of a global team, as well as working independently and taking ownership

Preferred Qualifications:

• Experience working in complex platforms, using UX design as a tool to direct product strategy, pharma or biotech experience are preferred. 

• Adaptive to ambiguity and willing to change in a fast-paced environment

• Strong understanding of leveraging quantitative data to inform product and design decisions. 

• Experience collaborating closely with scientific and engineering teams. 

• Familiar with agile/scrum methodologies 

• Excellent communication and collaboration skills to present design concepts with product managers, engineers, stakeholders, and customers. 

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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