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Job Description:

Summary

The Customer Quotation Coordinator will be responsible for processing invoices, ensuring that invoices are accurate and that customers are billed according to the service they received. The Customer Quotation Coordinator will develop quotes by costing materials, supplies, and labor, calculating customer's payment, including deductibles and generating the invoice to be submitted to the customer for payment. The Customer Quotation Coordinator will possess a high level of attention to detail, the ability to multitask and prioritize, and excel under pressure. The Customer Quotation Coordinator maintains a general understanding of the repair process as it relates to Standard Repair Times and parts pricing which will appear on quote/ invoice to the customer.

Essential Functions

• Answer phone calls, provide price quotes and other billing information to customers.
• Review estimates to verify the parts for customer quotes are correct and all pricing is in line with the quote.
• Make sure all parts are billed on service repair order.
• Prepare quotes and submit invoices to customers, ensuring the right information is on the invoice.
• Ensure customers are billed correctly for the services provided.
• Coordinate with other departments as needed to ensure the accuracy of billing information.
• Coordinate and manage the end-to-end process of price quoting.
• Write and prepare effective, compliant, and high-quality price quotes.
• Collaborate with other departments to ensure billing processes are efficient and effective.
• Maintain customer rapport by explaining quotes and obtaining approval of estimates.
• Utilize Salesforce.com as the primary tool to manage assigned Quote queue, responding to incoming quote requests from customers in a timely manner. Update required fields in Salesforce.com case once quote is processed and sent to customer.
• May use additional secondary systems including Auto integrate, Holman and Element for fleet management quoting/billing.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills,
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).,
• Possesses a high degree of initiative,
• Ability to work independently and as a member of a team,
• Possesses flexibility to work in a fast paced, dynamic environment,
• Capable of multi-tasking, highly organized, with excellent time management skills,

Qualifications

• H.S. Diploma/GED, Required
• One (1) year to Two (2) years or more in Customer Service Experience, Required

Job Category

Operations and Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$20.00

Maximum Pay Range:

$23.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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