This role formally reports to Senior Director of Services, Asia Pacific Region for daily supervision.
Role and Responsibilities
- Point of contact for any assistance required by FSTs
- Coordinate APAC Services administrative support duties
- Develop Training program for indirect employees.
- Assist in training coordination for new Services personnel including Salesforce..
- Raise PR for consumables and other required materials or services on behalf of the FSTs – going through necessary procedures from Vendor Registration Request through raising PR/PO
- Support Quickbase Tickets submitted by FSTs and transaction errors listed on Error Report on Salesforce for help
- Support SA Part Transactions being performed properly by the FSTs on Salesforce.
- Coordinate with US FSOps on applying new processes such as applying to the MRB labels and new DOA transaction process.
- Support the FSTs in case there are new nontechnical procedures applied.
- Track service KPIs and generate performance reports for leadership.
- Carry out ad hoc works as needed for APAC Service.
Qualifications:
- Bachelor’s degree with equivalent experience in Services Operations, or related field.
- 3+ years of experience in the field of Service or Operations Support role.
- Proficiency in Microsoft Office and enterprise systems (e.g., SAP, Salesforce).
- Strong organizational and communication skills.
- Ability to work independently and manage multiple priorities.
- Fluent in English to connect with Bloom Energy HQ, and APAC countries team.
- Fixed term for approximately 12 months