Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Markets Operations team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

The Markets Operations Transformation team has been formed to support stakeholders both within Operations and across the bank, to design and deliver this multi-year transformation roadmap. Our transformation is underpinned by strategy, investment, change execution and a market-leading operations change delivery team focusing on program and project management, business analysis, process re-engineering, low code application development and PMO.

The team is currently recruiting for a program manager at SVP level to lead a global initiative across Futures and OTC Derivatives. The program consists of two broad strands. The first is a remediation activity across CCPs spanning data, business process,  margin, controls, regulatory reporting and it crosses trading, operations and product control processes. The second stream will focus on a re-engineering of the end to end BAU process and implementing of a new go-forward operating model which will include people strategy, process/controls and technology.

What you’ll do

• Sets up and manages the program governance, comms and stakeholder management.
• Drives planning and coordination of day-to-day activities across the program
• Identifies stakeholders and key organizations and builds and manages relationships.
• Directs the creation of multiple streams of work and manages their alignment to business goals.
• Leads the identification and drive resolution of issues, including those outside established programs of work.
• Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented, are strategic and are well understood by all stakeholders.
• Works with sponsors to ensure business case/cost benefit analysis is in line with business objectives and that there are trackable, tangible benefits and associated KPIs.
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary.
• Manages multiple teams or a functional area (depending on size of program).
• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Ensures program plans meet business needs as described in the program initiation documents.
• Ensures funding has been approved for the program.
• Ensures all areas of the program are appropriately staffed.
• Ensures program commitment from those assigning resources.
• Escalates program risks through agreed governance channels.
• Ensures vendor performance is monitored and actions taken if performance warrants.
• Works collaboratively with technology, ensuring there are clear delivery plans aligned to Operations strategic requirements and holds delivery plan owners to account.
• Appropriately assesses and manages risk.

What we’ll need from you

• Ideal candidates would have prior experience with delivering clearing related change programmes and will be comfortable getting to grips with the subject matter at hand, working with stakeholders on thought leadership as well as bringing to bear the expected disciplines, standards and deliverables of a program manager.
• Managerial experience required
• Demonstrate a consistent track record having worked as a Program or Project Manager, Program Lead, PMO, managing teams and large, strategic cross-functional projects
• Strong working knowledge of global markets (ideally OTC Clearing and Listed Derivatives flows) and global markets operations
• Prior markets operations experience a significant plus
• Prior experience of risk and controls remediation and re-design a significant plus
• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• CAPM, PMP, PgMP and/or MBA are a plus

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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