How will you CONTRIBUTE and GROW?
The Credit & Collection Supervisor reports directly to the Order to Cash Collections Manager. The primary function and purpose of this position is the ongoing leadership, cost-effective operation and high performance of the Credit & Collection Team. This includes ensuring the efficient and effective processing of credit assessment and control and the development of team skills, the resources allocation to cover volumes and the compliance with Service Level Agreements set with the clients and the analysis of key performance indicators.
The primary purpose of this position is to be 2nd line manager for a team in charge of collecting money from customers by submitting statement of account , dunning unpaid amounts.
- Motivate team for identifying improvement initiatives, Be project sponsor for the initiatives impacting the process
- Ensure compliance with accounting standards, Group policy, deadlines and internal control
- Define end to end performance indicators. Identify key performance indicators for Service Level Agreement
- Report out to leadership and business periodically Key Performance Indicators. Ensure Service Level agreement is met,. Drive action to correct desviation and meet targets
- Region/Country 2nd scalation contact.
- Accountable for Business Service Center desktop procedures accuracy
- Respects all Air Liquide safety policies, procedures and programs.
- Responsible for policy and internal control observance during the execution of the activities. Define and execute remediation plans for audit findings
- Shared Service center escalation contact for internal customers
- Promote effective and clear communication
- Manage team building activities. Promote good working environment relationships. Minimize external rotation. Promote internal rotation
- Manage resource allocation within the Team to ensure efficient/effective resource utilization
- Core team member for new process/Activities transitions
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Are you a MATCH?
- 4+ years experience in finance area is required. Account receivables is preferred.
- 2+ year experience leading teams
- Finance, Accounting, or Business Management degree required
- English language proficiency is required. [C1]
- Portuguese language A1/A2
- Must possess solid business administration skills and strong corporate business acumen and negotiations
- Quality assurance and management
- Cultural awareness and change management skills
- Economic principles – financial and managerial accounting
- Business law and contract administration experience preferred
- Working knowledge of data analysis and performance/operation metrics
- Track record of success facilitating progressive organizational growth and development
- Excellent writing, verbal communication, interpersonal, and presentation skills
- The ability to effectively interface with senior management, board members, and staff
- Demonstrated commitment to high professional ethical standards
- Demonstrated problem solving and collaboration skills
- Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties
- ERP (SAP , Gideon, Dynamic 365, Oracle) experience desirable
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.