The Operations Support role involves managing project and system issues within investment operations, requiring a good understanding of how the team integrates with others to achieve subfunction and job family objectives, and improving process efficiencies to support unit goals. This position necessitates a basic conceptual and practical grounding in relevant business procedures and policies. Effective communication and diplomacy skills are essential for exchanging potentially complex or sensitive information, as the role typically handles variable issues with broader business impact. The individual will influence decisions through advice, counsel, and facilitating services, holding joint accountability for the volume, quality, and timeliness of end results.

Responsibilities:

• Manages workflow or process change and redesign; forms a strong basic understanding of the specific product or process associated with a project under management.
• Develops and maintains a strong subject matter expertise in a highly diverse and complex set of operational and systems processes central to a projects.
• Maintains project support from concept to post implementation.
• Handles questions, assesses issue root cause, and develops/implements process
• enhancements post implementation.
• Participates in the identification, assessment, and resolution of issues impacting a project including but not limited to root cause analysis as well as development and orchestration of remediation plans through to resolution.
• Develops detailed project plans and maintains project schedules; prioritizes tasks.
• Coordinates projects, which may require constructing and communicating a business case that typically involves a significant change to an existing system and/or process.
• Utilizes interview techniques, system knowledge and users input to develop requirements and project plans for all operational needs on moderately complex projects.
• Ensures a successful implementation by working with developers, testers and users and providing direction in resolving problems or issues.
• Coordinates all operational readiness needs: Process Changes, Capacity, Training and communications.
• Provides regular updates on the progress of project/program implementation to project team, users, developers and senior managers on project team.
• Becomes the Subject Matter Expert for each project/program and supports all questions, issues resolution or Process enhancement post implementation.
• Delivers formal and informal presentations to a variety of audiences.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 9 years of relevant experience
• Demonstrated comprehension of Treasury products, accounting and regulatory policies
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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