Short role description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Analyst to enable this team’s success.

What does success look like as a Production Support Analyst – Application monitoring?

Alert Management & Monitoring:

• Provide first and second-line support for FNZ’s application monitoring and alerting systems.
• Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
• Proactively monitor the platform, identifying and addressing potential issues before they impact service.

Application Support Platform Maintenance & Improvement:

• Manage routine platform checks to ensure system robustness and reliability.
• Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
• Assist in incident management, ensuring that incidents are resolved quickly and efficiently, and contribute to knowledge-sharing across the team.

Collaboration & Documentation:

• Support and collaborate with team members.
• Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
• Collaborate with internal stakeholders to ensure that business objectives and needs are met.
• Contribute to audit and effectiveness requests.

What we are looking for:

• Experience: 2-5 years of relevant experience
• Educational Background: Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• Technical Skills: Basic knowledge in SQL.
• Communication Skills: Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
• Incident Management: Extensive experience in support and incident management, preferably with ITIL or equivalent frameworks.

Beneficial but not essential.

• Familiarity with financial markets and products

• Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.

What we offer:

• We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
• Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.