Background Screening Escalations Analyst, Officer

Posted:
1/15/2026, 1:32:33 AM

Location(s):
Metro Manila, Philippines ⋅ Taguig, Metro Manila, Philippines

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
People & HR

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Operations Support Intermediate Analyst, Officer (Hybrid) based in Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Background Screening Escalations Analyst is a professional role responsible for completing reviews of HR escalations related to Background Screening. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

Responsibilities:

•Manage evolving case load of complex Screening escalations and HR matters with significant cross-departmental and departmental impact

•Recommend and implement new work procedures and address and resolve exceptional/unusual issues

•Partner with the operation team(s) and other departments within Screening workflow

•Contribute to the development of new techniques and processes for the area or function

•Evaluate moderately complex and varied issues with substantial potential impact

•Can exercise independence of judgment and autonomy

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

•2- 5 years of experience in a related role

•Intermediate experience in a similar position preferred

•Demonstrated experience in Screening applications and or investigation tools

•Proven experience in the Investigation and Screening Adjudication process

•Demonstrated problem-solving and decision-making skills

•Ability to work unsupervised and adjust priorities quickly as circumstances dictate

•Proficient in Microsoft Office and Access

•Consistently demonstrates clear and concise written and verbal communication

Education:

•Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/de

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Notify

postings

pricing

login

Background Screening Escalations Analyst, Officer

Citi

Related Postings

Director Operations

Talent Acquisition Partner

Filler Operator, Manufacturing (2:00pm-10:30pm, Mon-Fri) - $22.80/hr.

Associate Director - HR & Payroll Portfolio Mgr

Junior Cashback Analyst

Notify

postings

our prices

login

contact us

privacy policy